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I'm getting an err 3 Ramp Error message after unsuccesfully…

Customer Question
Hi, I'm getting an...

Hi, I'm getting an err 3 Ramp Error message after unsuccesfully calibrating my Sole E35. Any suggestions, ************, *************.com

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Sole e35

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I just bought it, as discussed above, I unsuccessfully calibrated

Technician's Assistant: Anything else you want the Equipment Expert to know before I connect you?

No thanks

Submitted: 11 months ago.Category: Exercise Equipment
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Answered in 4 hours by:
9/19/2017
Exercise Equipment Technician: Pete, Electronic Engineer replied 11 months ago
Pete
Pete, Electronic Engineer
Category: Exercise Equipment
Satisfied Customers: 20,610
Experience: Over 16 years of experience installing and repairing electronics.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Exercise Equipment Technician: Pete, Electronic Engineer replied 11 months ago

If the machine has an err3 Ramp error then the worm gear within the incline motor may be worn. The motor will need to be replaced if the wear is confirmed through visual inspection.

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Your satisfaction is my priority; I hope I have earned 5 stars today!
Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)
You can always reply back after rating me if you need any further assistance at all.
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Customer reply replied 11 months ago
I respectfully ***** ***** the motor is working because the ramp goes up-and-down during calibration?
Exercise Equipment Technician: Pete, Electronic Engineer replied 11 months ago

Ok, so the motor moves fully up and down, but you still get err3?

In that case the console "thinks" the motor is not moving correctly - either the motor is not moving all the way, or the signal is not being sent back to the console.

If the motor is in good condition and not worn, check all of the wiring and cable connections next.

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Exercise Equipment Technician: Pete, Electronic Engineer replied 11 months ago

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

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