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treadmilltech, Technician
Category: Exercise Equipment
Satisfied Customers: 4753
Experience:  20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon
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I have been waiting for a part in spain for 3.5 months for a

Customer Question

Hi I have been waiting for a part in spain for 3.5 months for a nordic track incline trainer. can I get it elsewhere?
JA: What's the make/model of your device? How old is it?
Customer: NORDICTRACK X7i Bought 3 years ago but no longer under guarantee
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It completely stopped working i got a technician out and they said it needed a replacement part
JA: Anything else you want the Equipment Expert to know before I connect you?
Customer: the controller 333433
Submitted: 1 month ago.
Category: Exercise Equipment
Expert:  Louie replied 1 month ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, re-confirm and post back with the complete model number of the "...NORDICTRACK X7i...". It would be something like 248193.

And where was the controller initially ordered from?

Please post back with clear pictures of the faulty controller. Click HERE.
These pictures would then serve as common references.

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