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Richard
Richard, Customer Service
Category: Exercise Equipment
Satisfied Customers: 38368
Experience:  Over 20 years fixing Electronically devices
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Last night my system did an update and now it wont connect

Customer Question

last night my system did an update and now it wont connect to the internet
JA: What's the make/model of your device? How old is it?
Customer: x9i
JA: How long has this been going on? What troubleshooting have you tried?
Customer: none it keeps going back and forth trying to connect
JA: Anything else you want the equipment expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Exercise Equipment
Expert:  Richard replied 2 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the unit (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the unit, turn it on and tell me please if it is now operating correctly.

Let me know the results please