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Michael
Michael, Technician
Category: Exercise Equipment
Satisfied Customers: 9568
Experience:  Over 25 years experience in the field of electronics repair, TV, VCR and computer repair.
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I have power to the console but the incline and speed are

Customer Question

I have power to the console but the incline and speed are not working. We moved it early in the day and now it isn't working.
JA: What's the make/model of your device? How old is it?
Customer: NordicTrack Dual Shox T5.5 - 3 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just today. We unplugged. Removed the safety key and pressed a lot of buttons.
JA: Anything else you want the equipment expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Exercise Equipment
Expert:  Michael replied 2 months ago.

Hi , I am Tech Michael, an expert in this field. I would be happy to help you with this issue.

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When you try to make achnes on the console, does it appear that the console responds, but just no motors?

Ir do the buttons change noting on the display when you push them?

Thank you

Sincerely

Tech Michael

Customer: replied 2 months ago.
No change on the display when the speed or incline is touched.
Expert:  Michael replied 2 months ago.

Thank you for that information.

This is unfortunately a bad Console. If the display would show a response to the command, then it would just be the motor driver board. Which isn't very expensive but the console is quite a bit more. Unless you have an extended warranty you will need to replace the console. Its easy to do if you are just a lil handy and have a few basic hand tools. I will help if you need e, no soldering is required it all just connects with color coded wire clips. But I would take a pic or two before removing the wires so you are sure where they all go on the new exact replacement Console should you choose to replace that part.

The best place to get a new console for your machine is: https://www.treadmilldoctor.com

I wouldn't attempt to order using the site as there are many different consoles, rather I recommend you call them and let them pick the part for you, this way you get the correct console the first time ;-)

Plus, they ship the same day yo place your order;-)

Please call Treadmill Doctor:

TOLL FREE 8am - 5pm Mon - Fri CST

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Thank you and have a Wonderful Sunday!

No additional cost to rate kind;-)
Sincerely
Tech Michael