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Rusty, Customer Service
Category: Exercise Equipment
Satisfied Customers: 5909
Experience:  Over 20 years electronics experience. How may I help you today?
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I have a Tunturi J550 Treadmill. An error code displays: E8

Customer Question

Hello, I have a Tunturi J550 Treadmill. An error code displays: E8 - running belt exceeds software parameter. What do I need to do to repair this
JA: What's the exact make and model of the treadmill?
Customer: Serial # 00190980, Tunturi J550
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I haven't used this treadmill in quite a while (2years or so). My grandkids were playing on it in the summer time and since then, this error code comes up. I have had too many other things on my schedule to investigate the issue.
JA: Anything else you want the equipment expert to know before I connect you?
Customer: No, I don't think so.
Submitted: 8 months ago.
Category: Exercise Equipment
Customer: replied 8 months ago.
do I just logout now and check back in later to see if you have an answer
Expert:  Rusty replied 8 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 8 months ago.

Do you still need help with this?
*This is an inquiry to see if you still need help. I'm here to help when you're ready. Due to the nature of the problem, it may take a few tries back and forth before we finish the troubleshooting and fix the problem. First, try unplugging it from power, or remove the battery for 5 minutes. Return the power, and tell me if you see any improvement.

Customer: replied 8 months ago.
I have unplugged it several times and there is no battery. I don't think you can help me.
Customer: replied 8 months ago.
I do not want to continue with this inquiry and do not want to talk with anyone further. Thank you for your time.