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treadmilltech, Technician
Category: Exercise Equipment
Satisfied Customers: 4753
Experience:  20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon
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My octane fitness suddenly stopped working. Forward motion

Customer Question

My octane fitness suddenly stopped working. Forward motion sounds like a card attached to a bike spoke and has strong resistance but can do backward motion fine.
JA: What's the make/model of your device? How old is it?
Customer: Octane Fitness elliptical Q37
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just started. Was working fine than suddenly started making clicking sound. Haven't tried any other troubleshooting. Took cover off but can't see what the problem is.
JA: Anything else you want the equipment expert to know before I connect you?
Customer: No. thanks
Submitted: 8 months ago.
Category: Exercise Equipment
Expert:  Rusty replied 8 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.