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Michael, Technician
Category: Exercise Equipment
Satisfied Customers: 9568
Experience:  Over 25 years experience in the field of electronics repair, TV, VCR and computer repair.
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E 5.5 elliptical levels not working

Customer Question

E 5.5 elliptical levels not working
Submitted: 8 months ago.
Category: Exercise Equipment
Expert:  Michael replied 8 months ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem, the quicker I can help ;-)

3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)

I am only credited for my time and expertise if you rate kindly.

How old is your Elliptical?

Also please explain, clearly what works, and what parts of the systen do not functon so I can help you;-)


Tech Michael

Customer: replied 8 months ago.
3 years old . When you change the resistance to higher or lower it is either way to much like it jumps levels or too little like it's not working on the right level .
Expert:  Michael replied 8 months ago.

Thank you for that info.

Can you explain how it seems to jump?

That will tell what I need to know to help you get the correct part.

this is either the speed sensor, or the motor driver board.


Tech Michael

Customer: replied 8 months ago.
When you put it ion level 5 it has the resistance of 13 , if you move it down to level 4 there is no resistance at all
Expert:  Michael replied 8 months ago.

Thank you for that.

This one will need a new resistance motor.

Its pretty easy to replace if you are a little handy and have a few basic hand tools.

I will help you all the way, no extra cost there.

The best place to get a new resistance motor is:

Since there are many different ones, you would do well to cal them to place your order ;-)

Please call Treadmill Doctor:

TOLL FREE 8am - 5pm Mon - Fri CST

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In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great Sunday!


Tech Michael