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Rusty, Customer Service
Category: Exercise Equipment
Satisfied Customers: 5905
Experience:  Over 20 years electronics experience. How may I help you today?
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The resistance keeps re-setting itself to 10 after one

Customer Question

The resistance keeps re-setting itself to 10 after one minute of exercise. How can I get it to stay on the resistance number I set?
JA: What's the make/model of your device? How old is it?
Customer: Nordick Track GX 4.7 and it is approx. 3 years old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: For about a year (since we moved). We have tried unplugging it, re-setting it, etc. It holds the resistance when I use it and use my Fitbit - it syncs. When my husband uses it (he does not have a Fitbit), it does not stay on the set resistance number.
JA: Anything else you want the equipment expert to know before I connect you?
Customer: We also need to know how to access the 24 workouts it says it has. (There is a touch screen button that says "24 workouts".)
Submitted: 9 months ago.
Category: Exercise Equipment
Expert:  Rusty replied 9 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 9 months ago.

Please call 1(###) ###-####