How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask J.T. Your Own Question
J.T., Technician
Category: Exercise Equipment
Satisfied Customers: 1097
Experience:  I have over 10 years experience in all fields of fitness equipment repair and service.
Type Your Exercise Equipment Question Here...
J.T. is online now
A new question is answered every 9 seconds

A power surge damage my treadmill even though a surge

Customer Question

a power surge damage my treadmill even though a surge protector was in use. everything works but the motor. i think it's the power board.
JA: What's the exact make and model of the treadmill?
Customer: pftl3133 proform crosswalk 325i
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it's been a few years. In reading the service paper, it looks like the LEDs are lit. Tried the reset button. Don't know what else to check.
JA: Anything else you want the equipment expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Exercise Equipment
Expert:  J.T. replied 10 months ago.
Hi you Burnt out your Motor control board. You can order one from fitnessrepairparts. Com or Treadmill doctor. Com
Customer: replied 10 months ago.
I have 2 motor control boards. One is vertices and one is flat. They are at right angles from each other. Which one do I replace?
Customer: replied 10 months ago.
This is the horizontal one.
Customer: replied 10 months ago.
Customer: replied 10 months ago.
Expert:  J.T. replied 10 months ago.
It's the one that says Motor speed controller