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Russell H.
Russell H., Service Tech
Category: Exercise Equipment
Satisfied Customers: 10782
Experience:  8+ years of professional experience
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Treadmill lights up when key is installed but runs

Customer Question

treadmill lights up when key is installed but runs occasionally but none of the buttons seem to work. changing speeds or fan.
JA: What's the exact make and model of the treadmill?
Customer: preform 545s
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just 1 day. have removed back panel but done nothing.
JA: Anything else you want the equipment expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Exercise Equipment
Expert:  Russell H. replied 8 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

That sounds as if the control console is either failing and erratic, or else perhaps its connection to the motor controller board through its wire harnesses is somewhat loose.

It might have gotten that way, if it either has been stored for a while in a slightly dusty or grimy place, or else if it has been moved and the connection(s) between the control console and the rest of the machine have perhaps been yanked on or otherwise stressed.

If so, re-seating the control console's wire harness connections to the console, would be the first thing I would advise.

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