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treadmilltech, Technician
Category: Exercise Equipment
Satisfied Customers: 4753
Experience:  20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon
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I start preform 520 starts then shuts off everything else

Customer Question

I start preform 520 starts then shuts off everything else stays on like fan ect incline will work to
JA: What's the make/model of your device? How old is it?
Customer: preform 520 1 year old used little
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just started the other day
JA: Anything else you want the equipment expert to know before I connect you?
Customer: no I need to fix for wife
Submitted: 12 months ago.
Category: Exercise Equipment
Expert:  Michael replied 12 months ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

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Is this one under 1 full year old, or over that time period?

Also explain to me what you mean by it shuts off?

Do you mean the display darkens and supplies no power to the belt motor, but the fan etc stays on?

And what do you need to do to get it working again? Any waiting period or can you turn it back on immediately?


Tech Michael