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treadmilltech
treadmilltech, Technician
Category: Exercise Equipment
Satisfied Customers: 4753
Experience:  20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon
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My new Tour de france proform model pfex1414 will not

Customer Question

My new Tour de france proform model pfex1414 will not connect to my router. After I input the password, it takes a long time and then says go to home. Under settings, IP address it says, 192.168.0.4, but the internet connection icon continues to blink.
JA: What's the make/model of your device? How old is it?
Customer: I just bought it, it was a return model ProForm Tour de France 2.0 PFEX01414
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Ever since I purchased it. Never has worked. I have tried to start over numerous times to no avail.
JA: Anything else you want the equipment expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Exercise Equipment
Expert:  crash2199 replied 11 months ago.

Hi!

You mentioned that it was a return model. Do you mean that it was a discounted item that was returned by a previous buyer?