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Pete, Electronic Engineer
Category: Exercise Equipment
Satisfied Customers: 17925
Experience:  Over 16 years of experience installing and repairing electronics.
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I have a NordicTrack elite 10.7 elliptical with resistance

Customer Question

I have a NordicTrack elite 10.7 elliptical with resistance issues. Two technicians have been out, replaced the entire eddy mechanism and the resistance motor and it is still not 'right'. 0 Resistance is very difficult, I can barely use it for 10 minutes, and I run marathons. What else could possibly be the problem?
JA: What's the make/model of your device? How old is it?
Customer: NordicTrack eilte 10.7 bought new in January of 2016
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it has been like this from day 1 and has never worked properly. As stated, we have replaced the resistance motor and entire eddy mechanism. A tech also lubricated the movable parts in the elliptical arm.
JA: Anything else you want the equipment expert to know before I connect you?
Customer: not that I can think of
Submitted: 11 months ago.
Category: Exercise Equipment
Expert:  Pete replied 11 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 11 months ago.

If everything has been replaced and lubricated, then the system should be working normally.

Does the resistance seem to increase ok when you turn up the resistance?

Have you tried using a different NordicTrack elite 10.7 elliptical for comparison?