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Michael, Technician
Category: Exercise Equipment
Satisfied Customers: 9564
Experience:  Over 25 years experience in the field of electronics repair, TV, VCR and computer repair.
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I have a black gold treadmill, the control panel lights up,

Customer Question

JA: Hello. How can we help?
Customer: I have a roger black gold treadmill, the control panel lights up, but buttons do not respond and hence doesn't work
JA: What's the exact make and model of the treadmill?
Customer: Jx 286
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Roger black gold medal treadmill
JA: Anything else you want the equipment expert to know before I connect you?
Customer: 4 years, not used it that much
Submitted: 10 months ago.
Category: Exercise Equipment
Expert:  Michael replied 10 months ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem, the quicker I can help ;-)

3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)

I am only credited for my time and expertise if you rate kindly.

May I have the full model # of your treadmill?

Also how old it is?

Any any details about how this problem may have occured?

Thank you

Tech Michael

Customer: replied 10 months ago.
Roger black gold medal treadmill
Model no. JX-286 (3357705)
Age, approx 4 years and been hardly used.
Another label says
JX- 286/549025/00084
Date Sep 26, 2012.
Thank you
Expert:  Michael replied 10 months ago.

Thank you for that information.

Please let me know exactly which buttons work and which do not. Also what happens to the display when you press buttons, any effect on the menu etc?

Thank you


Tech Michael

Customer: replied 10 months ago.
Control panel lights up, no response when press any of the buttons.
Customer: replied 10 months ago.
When switch treadmill on the time icon comes for a few seconds, then goes to manual icon then nothing else happens.
Expert:  Michael replied 10 months ago.

Hi Mathew,

Thank you for that information.

Unfortunately the main console has failed internally.

This can happen for many reasons. Usually not being plugged in or getting hit with a power surge or power outage, they are very sensitive to those conditions.

It is super easy to replace, no soldering required, just plugs in.

But.. This part is super expensive, you can try the manufacturer for this to get the best price. That info is in your user manual and on the warranty card.

But really , this one due to the cost of the console, its really better off to replace that one, also they dont have a very good track record that brand. I woudl replace the entire unit with something like a Proform treadmill.

I wish I had better news for you on this, I really do.


In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great day!


Tech Michael

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