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Louie, Technician
Category: Exercise Equipment
Satisfied Customers: 12580
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Sole 63 is not inclining/declining. Where do I start.

Customer Question

Sole 63 is not inclining/declining. Where do I start.
Submitted: 1 year ago.
Category: Exercise Equipment
Expert:  Louie replied 1 year ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, it would appear to be a stuck incline motor/gear/mechanism. Proposed preliminary tries (if have not been done) with the unit unplugged:

  • • 3 screws at the back to release the motor cover;
  • • try manually turning the incline motor to jar loose the mechanism;
  • • if still stuck and/or incline motor completely inoperable, consider a replacement. Click HERE.
Customer: replied 1 year ago.
Do I unbolt the shaft off the frame to turn and loosen it.
Expert:  Louie replied 1 year ago.

Yes please.