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Russell H.
Russell H., Service Tech
Category: Exercise Equipment
Satisfied Customers: 10787
Experience:  8+ years of professional experience
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I have a Stop Key message. I put the key back and it won't

Customer Question

I have a Stop Key message. I put the key back and it won't fix it.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Pretor 9.33 treadmill
JA: What troubleshooting have you tried?
Customer: taking the key in and out. Turning the treadmill on and off.
JA: The equipment expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Nope.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Fitness Equipment Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Exercise Equipment
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Your key may be defective. Usually they have a 'permanent' magnet in them, and if a magnet is subjected to sufficient mechanical shock, it will demagnetize.

Has your safety key been dropped? onto a hard surface, even once, recently? if so, it might just have demagnetized... though you can test that very easily, by trying to pick up a nail or a screw (made of iron or steel) with it, and see.

If the safety key has demagnetized, then you should replace it (they're cheap enough to replace.)

But if not... then the magnetic switch in the console is not working. That would imply replacing the console, unfortunately, which is expensive.

Let me know what you find out from the test I suggested, and I will advise you further as appropriate. Thanks.

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