Hi Bill, Im sorry to hear that its having trouble loading the Ifit.
Do the other functions of the treadmill work ok?
Also how are you trying to do this? As per the manual?
And have you tried to unplug the unit for 30 full minutes, that will cause a reset.
Let me know how this all goes.
In any case, I will stick with you until this is complete.
Please rate my service thus far.
Also it is the only way I am credited for my time and expertise with you.
Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.
Then you can reach me by simply replying to this message anytime.
Thank you and have a great day!