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My True 5000 SE is raised to very steep grade and I cannot…

Customer Question
My True 5000 SE is...
My True 5000 SE is raised to very steep grade and I cannot get it back to level, can you help me?
Submitted: 2 years ago.Category: Exercise Equipment
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Answered in 4 hours by:
2/16/2016
Exercise Equipment Technician: Pete, Electronic Engineer replied 2 years ago
Pete
Pete, Electronic Engineer
Category: Exercise Equipment
Satisfied Customers: 20,629
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi there,

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Customer reply replied 2 years ago
Where is the answer?
Exercise Equipment Technician: Pete, Electronic Engineer replied 2 years ago

Can you let me know what you have tried so far, so I don't repeat any steps?

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Exercise Equipment Technician: Pete, Electronic Engineer replied 2 years ago

Or if you haven't tried anything yet, then start by taking the motor cover off and take the screw out of the bottom of the incline motor that is attached to the screw assembly. Once you remove the screw you should be able to break the incline motor free from the position it is stuck in. Move the incline up and down with the screw still off (laying the treadmill on its side can make this easier). Once it goes up and down (hold the screw so it goes in and out) reattach the motor screw then run a calibration.

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Customer reply replied 2 years ago
Unplugged, let sit and plug back in,
still will go down. Tried to lower using up & down switch. Is there a mechanical way to lower?
Exercise Equipment Technician: Pete, Electronic Engineer replied 2 years ago

Yes, remove the screw (see my previous post)

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