How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete
Pete, Electronic Engineer
Category: Exercise Equipment
Satisfied Customers: 17660
Experience:  Over 16 years of experience installing and repairing electronics.
30970729
Type Your Exercise Equipment Question Here...
Pete is online now
A new question is answered every 9 seconds

My name is ***** ***** and my healthrider r65 control panel

Customer Question

Hi! My name is ***** ***** and my healthrider r65 control panel lights up but does not respond to buttons. I have removed the panel, taken out and put back in the ribbons as instructed but that did not work. There is an empty black plug in the back panel. Could that be the issue?
JA: Thanks. Can you give me any more details about your issue?
Customer: After removing the back panel, there are several wires hooked up from the front console. There is also a small black plug next to the wires that are hooked up. There is noting plugged into it. Should there be?
JA: OK got it. Last thing — Exercise Equipment Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Exercise Equipment
Expert:  Pete replied 1 year ago.

Hi there,

If you haven't already done so, you should check that all ribbons and plugs are securely attached, and none of the ribbons or wiring is damaged.

If all seems ok, then the next step is to try fitting a replacement console.