Exercise Equipment

Exercise equipment repair questions? Ask a technician

Ask an Expert,
Get an Answer ASAP!

A new Eliptical Machine Nordictrack Model/SKU NTEL09815.0.

Customer Question
Serial Number Serial Number GG940G0003516...
A new Eliptical Machine Nordictrack Model/SKU NTEL09815.0. Serial Number
Serial Number GG940G0003516 will not work because
the left side step cannot be connected. The right one is working fine.
Submitted: 2 years ago.Category: Exercise Equipment
Show More
Show Less
Ask Your Own Exercise Equipment Question
Answered in 4 hours by:
2/3/2016
Exercise Equipment Technician: Russell H., Service Tech replied 2 years ago
Russell H.
Russell H., Service Tech
Category: Exercise Equipment
Satisfied Customers: 12,956
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is Russell. I feel that your question deserves an answer, though you have evidently found a solution elsewhere.

If the assembly instructions were all followed to the letter, but the machine never fit together properly and never stayed together, then you have a machine that was defective from the store. Unless it was sold 'Used' or 'As-is', you should pack it up and return it promptly to the store, for an exchange for another machine in working condition, of that type or of equivalent value to you... or for a refund.

Do so ASAP for the return-exchange period runs out very soon, if it hasn't run out already.

If the return-exchange period has already run out, then the maker (NordicTrack) should honor their warranty on the machine if contacted fairly soon about the matter.

Ask Your Own Exercise Equipment Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an exercise equipment technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Service Tech
Category: Exercise Equipment
Satisfied Customers: 12,956
12,956 Satisfied Customers
Experience: 8+ years of professional experience

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

treadmilltech

treadmilltech

Technician

4,955 satisfied customers

20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon

J.T.

J.T.

Technician

1,231 satisfied customers

I have over 10 years experience in all fields of fitness equipment repair and service.

Neil

Neil

Technician

212 satisfied customers

NZCE Electronics and Computing

Matthew

Matthew

Technician

135 satisfied customers

20+ years in Electronics, Mechanical, Service, Repair, Customer Service, Quality Control, Document Control, and Maintenance w/ 10+ in fitness equipment. All brands/models

Louie

Louie

Technician

57 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Fitness Equipment Doctor

Fitness Equipment Doctor

Technician

50 satisfied customers

National electronic warranty inc service provider with 8 years experience and manufacturer certified

Daniel

Daniel

Engineer

45 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

< Previous | Next >

Related Exercise Equipment Questions
I have a nordictrack ACT NTEL08911.0. There is a knock on
i have a nordictrack ACT NTEL08911.0. There is a knock on the left side of the stride pedel … read more
treadmilltech
treadmilltech
Technician
High School or GED
4,955 satisfied customers
I just purchased a new eliptical and the belt has become
I just purchased a new eliptical and the belt has become very loose,I followed instructions from the manual and cannot tighten it. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I have a freestride machine that was taken apart when I
I have a freestride machine that was taken apart when I moved, like taken apart in pieces. I called Nordic Trak, they sent someone out for $125 to put it back together, but I guess I lost some parts. … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
I,m looking for a replacement arm (left) for a NordicTrack
Hi - I,m looking for a replacement arm (left) for a NordicTrack VGR 990 elliptical machine (machine also goes by pn NTEL12900). Part number for left arm is 164036, but NordicTrack says they no longer … read more
J.T.
J.T.
Technician
1,231 satisfied customers
I purchased a new from Sears Nordictrack 950i treadmill. I
I purchased a new from Sears Nordictrack 950i treadmill. I got it home and put it all together. It ran fine for about a month. then after a workout, the belt stopped working. Everything else lights up… read more
J.T.
J.T.
Technician
1,231 satisfied customers
I have bought a used cross trainer and the screen isn't
Hi i have bought a used cross trainer and the screen isn't working on it, you can here the machine going through the programs when you press the buttons and the resistance getting harder when you turn… read more
J.T.
J.T.
Technician
1,231 satisfied customers
I need to move a Nordic Trac eliptical out of my present
I need to move a Nordic Trac eliptical out of my present house, to a new house. … read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
12,956 satisfied customers
NordicTrack treadmill model# NTTL09610; how do I remove part
NordicTrack treadmill model# *****; how do I remove part #58 "rear end cap" the left side is loose but the right side will not move. I can not tighten the left side of the belt and I can not readjust … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have a new balance eliptical machine model 9.5e and my problem
I have a new balance eliptical machine model 9.5e and my problem it´s when I connect the machine to the electricity or batteries, the console turns on but does not accept any command and starts to bee… read more
J.T.
J.T.
Technician
1,231 satisfied customers
I have had the NordicTrack MTN 740 step machine for several
I have had the NordicTrack MTN 740 step machine for several years, however I always felt there was a problem with the resistance. In order for the paddle feet to stay up & support my weight while step… read more
J.T.
J.T.
Technician
1,231 satisfied customers
I am trying to repair our NordicTrack ASR 1000. The left side
I am trying to repair our NordicTrack ASR 1000. The left side linkage bar keeps slipping off the keyed shaft that connects to the central drive wheel. I have reset it, driven the key back in place, an… read more
treadmilltech
treadmilltech
Technician
High School or GED
4,955 satisfied customers
ID Nordictrack commerccial 400 eliptical bike model NTEX14807.2 Serial
ID Nordictrack commerccial 400 eliptical bike model NTEX14807.2 Serial No. w52go9864. Problem: Electic display on face of console does not display anything but a time number in the upper left corner o… read more
treadmilltech
treadmilltech
Technician
High School or GED
4,955 satisfied customers
Recently bought a Nordictrack Commercial 1500 and after just
Recently bought a Nordictrack Commercial 1500 and after just two weeks it started making a banging sound. After removing the front lid, it was obvious it was the front roller (left side only). The fro… read more
treadmilltech
treadmilltech
Technician
High School or GED
4,955 satisfied customers
i bought an eliptical model WLEL31808.1 at kmart and i had
i bought an eliptical model WLEL31808.1 at kmart and i had to asemble it myself. i followed all directions but there is a problem with the tension. it is the same no matter where i turn the knob. the … read more
treadmilltech
treadmilltech
Technician
High School or GED
4,955 satisfied customers
I have a nordictrack asr 630 eliptical machine. My ifit cards
I have a nordictrack asr 630 eliptical machine. My ifit cards started not working. I bought new ones but still having trouble. Could it be the device on the consoleor maybethe new cards are duds too? … read more
treadmilltech
treadmilltech
Technician
High School or GED
4,955 satisfied customers
Our nordictrack 2250 has a working display and with the ifitness
Our nordictrack 2250 has a working display and with the ifitness card programs can be selected but neither the treadmill nor the incline operate. I've unplugged and reconnected it and hit the circuit … read more
treadmilltech
treadmilltech
Technician
High School or GED
4,955 satisfied customers
Have a nordictrack asr 1000 eliptical machine Need to move
Have a nordictrack asr 1000 eliptical machine Need to move it out of the basemen, but must disassemble Have lost assembly instructions--where/how can I get another copy? thanks! d king… read more
Craig
Craig
Electrical Director
Electrical Automation Technician
2,133 satisfied customers
I have nordictrack audiostrider 990 that I just got and assembled
I have nordictrack audiostrider 990 that I just got and assembled today. Doesnt start programs, register revolutions or act like im using it when I am… read more
Neil
Neil
Technician
Associate Degree
212 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x