How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Engineer
Category: Exercise Equipment
Satisfied Customers: 11697
Experience:  25+ Years Experience in Field. Master Certified Electronics Tech and Technical Consultant
Type Your Exercise Equipment Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

I have a several year old NordicTracak T5.7 (model #

Customer Question

I have a several year old NordicTracak T5.7 (model # *****). Recently, it has started making a squeaking/groaning noise when it is used with an incline. I can't be 100% sure, but it does not appear to me to be the belt itself (or the belt against the surface of the treadmill), I used to have an older one that did that... that noise was a lot more high pitched and whiny. This happens when the treadmill is fixed at a given incline and as you take each step and put your weight on it there is a fairly loud squeaking/groaning similar to the stairs of an old house creaking as you go up them, but louder and more metallic. I'm not sure if something in the incline mechanism needs to be greased, is broken, or there is something else that is triggered when it is at an incline. When the treadmill is at 0 incline, it is perfectly silent.
Submitted: 1 year ago.
Category: Exercise Equipment
Expert:  Michael Hannigan replied 1 year ago.

Hello. Thank you for coming to JustAnswer.

Sorry for the delay and thank you for your patience. My name is Michael. I will be helping you with your question today. Please let me know if there as any additional information that you feel might be pertinent to your question. If I don't hear back from you, I'll provide the best answer I can based on the information you've given so far. You will still be able to reply with additional information or questions at any point during our conversation, and I'll revise the my answer accordingly.

Expert:  Michael Hannigan replied 1 year ago.

This could be several things. I understand you have ruled out the belt. What I would suggest doing is opening the machine and testing both the main motor and the incline motor. To do that, apply 12-18 v DC directly to the terminals. Then you can find out if the motors themselves are causing the sound.

I would also check the belt for wear though. When on an incline the can be more friction between the belt and the deck and if the belt is worn, it can make all kinds of sounds. If neither of those help, let me know and we can go from there.


Customer: replied 1 year ago.
The other thing I have done to confirm it isn't the belt is to simply have the treadmill go to an incline, let it stop at that incline, completely turn off all power, and stand on the belt and just flex my legs quickly without taking my feet off the ground in order to mimic more/less of my weight being supported by the treadmill. Just that action still causes the exact same noise, the belt is completely stationary and none of the motors are running.
Expert:  Michael Hannigan replied 1 year ago.

Ok, so just the pressure on it when on an incline with nothing running causes the same sound?

Expert:  Michael Hannigan replied 1 year ago.

What if you have it unplugged when you do that?

Customer: replied 1 year ago.
nothing running, and I just stand on it and vary the pressure/weight i am applying with my bodyweight without moving the belt. I had the safety clip thing disconnected, but I will try again with the power totally unplugged when I get home tonight.
Expert:  Michael Hannigan replied 1 year ago.

OK... sounds like it would have to be something related to the frame - or possibly the incline motor, even though it's not running at the time it's still supporting the weight. Please see if you can locate what part of the machine it might be coming from.


Related Exercise Equipment Questions