Exercise Equipment

Exercise Equipment Repair Questions? Ask a Technician

Ask an Expert,
Get an Answer ASAP!

Exercise Equipment

I have a NordicTrack E 5.7 elliptical. The resistance would

Customer Question
Hi I have a NordicTrack...
Hi I have a NordicTrack E 5.7 elliptical. The resistance would work from 5-20 but wouldn't go below 5. If I manually go below 5 the resistance motor whirrs and the eddy whell clicks. I can see when I manually increase the resistance setting that the little white nylon cable connector in the eddy wheel moves up. I tried to adjust the cable from the motor to the eddy wheel (like on a bike) but made it worse.
Submitted: 2 years ago.Category: Exercise Equipment
Show More
Show Less
Ask Your Own Exercise Equipment Question
Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 5 hours by:
1/11/2016
Exercise Equipment Technician: Michael Hannigan, Engineer replied 2 years ago
Michael Hannigan
Category: Exercise Equipment
Satisfied Customers: 11,884
Experience: 25+ Years Experience in Field. Master Certified Electronics Tech and Technical Consultant
Verified

Hello. My name is Michael. I can help you with your question today.

Ask Your Own Exercise Equipment Question
Customer reply replied 2 years ago
Great. Did you see that I have an eddy wheel cable tension problem on NordicTrack E 5.7 Elliptical?
Customer reply replied 2 years ago
There is a white nylon cable connector that goes up and down on the outside of the wheel. When I got it the resistance worked from 1-20. Now only 19-20. I tried to adjust the cable that connects the resistance motor to the eddy wheel but no luck. Then I tried by pulling the cable down from the eddy wheel and the white connector moves. Suck a stubbie screwdriver on top of the nylon to stop the movement of the nylon and then pushed the minus resistance button and the motor rolled the cable up in increments like it should - down to setting 5. Took the screwdrive out and went to 7 then 8 and all of a sudden the nylon goes back to the top
Customer reply replied 2 years ago
Is there a better way to adjust this? It also make a click click click noise if it doesn't like the resistance setting
Customer reply replied 2 years ago
By the way are you a fitness equipment tech or an internet researcher? I already researched this on the internet
Exercise Equipment Technician: Michael Hannigan, Engineer replied 2 years ago

I am both, but of the two, a fitness equipment tech would be more accurate.

Actually what you did with the screwdriver was the correct adjustment to tension the cable properly. It's not something I would have imagine someone would do based on intuition, but somehow you did - and you did it about as close to correctly as you can. Impressive.

Maybe you are have a latent fitness equipment tech in you as well?

Do you have anything left to do about which you have questions you haven't answered yet?

Mike

Ask Your Own Exercise Equipment Question
Customer reply replied 2 years ago
Hi Michael. Thanks for the complement. Even when I tried to adjust that way it won't go all the way down to one or hold the adjustment if I go from 7 to 11 resistance. It seems to jump back to 19 or 20 and won't go back down to below that setting. The motor tries to tighten the cable but just goes click click click without moving.
Customer reply replied 2 years ago
Which way should I adjust the cable. More or less threads showing?
Exercise Equipment Technician: Michael Hannigan, Engineer replied 2 years ago

How far can you adjust it when only manually adjusting it?

Ask Your Own Exercise Equipment Question
Customer reply replied 2 years ago
I can tighten it (less threads) almost to only 4 threads showing. Haven't tried more because didn't want to break anything.
Customer reply replied 2 years ago
It's a turnbuckle with a retaining nut
Exercise Equipment Technician: Michael Hannigan, Engineer replied 2 years ago

When it is tightened that much, though - is that when you only have 7-11 available?

Ask Your Own Exercise Equipment Question
Customer reply replied 2 years ago
At first then only 19-20. Almost like it loses the tension and the nylon cable connector goes back to the top of the eddy wheel
Customer reply replied 2 years ago
Wondering if that cable is too tight?
Exercise Equipment Technician: Michael Hannigan, Engineer replied 2 years ago

IF it goes up to 90-20, then that could be the case.

Ask Your Own Exercise Equipment Question
Customer reply replied 2 years ago
what do you recommend I do next?
Exercise Equipment Technician: Michael Hannigan, Engineer replied 2 years ago

Adjust the tensioner by turning the cam in the opposite direction.

Ask Your Own Exercise Equipment Question
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan
Michael Hannigan, Engineer
Category: Exercise Equipment
Satisfied Customers: 11,884
11,884 Satisfied Customers
Experience: 25+ Years Experience in Field. Master Certified Electronics Tech and Technical Consultant

Michael Hannigan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

treadmilltech

treadmilltech

Technician

4,753 satisfied customers

20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon

J.T.

J.T.

Technician

1,143 satisfied customers

I have over 10 years experience in all fields of fitness equipment repair and service.

Neil

Neil

Technician

205 satisfied customers

NZCE Electronics and Computing

Matthew

Matthew

Technician

135 satisfied customers

20+ years in Electronics, Mechanical, Service, Repair, Customer Service, Quality Control, Document Control, and Maintenance w/ 10+ in fitness equipment. All brands/models

Louie

Louie

Technician

56 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Fitness Equipment Doctor

Fitness Equipment Doctor

Technician

50 satisfied customers

National electronic warranty inc service provider with 8 years experience and manufacturer certified

Daniel

Daniel

Engineer

45 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

< Previous | Next >

Related Exercise Equipment Questions
I have a spirit XT 385 Treadmill starts fine, but stops
I have a spirit XT 385 Treadmill starts fine, but stops within 15 seconds after I step on it. No error code is displayed, factory settings all passed(speed calibrations). Motor stops at all selected s… read more
J.T.
J.T.
Technician
1,143 satisfied customers
My powertread 6.0 is giving error code 21. I unplugged it
I unplugged it for 30 seconds and then turned it back on. Everything comes on like it is going to start, then the code comes back on without the motor ever turning … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
I have a. Pro form 740 cs stuck in an incline. Pro form 740.
Used the reset instructions to go to calibration mode It goes 1234 and then jumps to highest level Does not Ho down to 0 incline level… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
I got a Nordictrack viewpoint 3000 from a friend. It was
Hi I got a Nordictrack viewpoint 3000 from a friend. It was working at his place, I moved it to mine and the consol is not turning on.… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
I have a Pro-Form 660 Cross Trainer and the belt is
I have a Pro-Form 660 Cross Trainer and the belt is slipping. I have been adjusting the hex keys 1/4 turn clockwise for a number of times, but it continues to slip. Additionally the hex keys are strip… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
Wire that connects to the knob that increases or decreases
Wire that connects to the knob that increases or decreases the levels of difficulty has let go . … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
I am trying to assemble the Marcy recumbent bike and cannot
I am trying to assemble the Marcy recumbent bike and cannot understand how to reduce the pedal from high to low. What do I need to do! … read more
Harry
Harry
496 satisfied customers
It seems as though the belt has loosened on our ProForm VF
It seems as though the belt has loosened on our ProForm VF 800, Model 29555.0. Especially while walking, the belt squeaks, and with every step, the best jerks forwards as if it's been loosened. Once (… read more
J.T.
J.T.
Technician
1,143 satisfied customers
I was here once before. My Epic treadmill will not run. I
I was here once before. My Epic treadmill will not run. I have gone through the reset process. I ordered lubricant and applied it. It still will not run. Any suggestions? … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
I have the NT AudioStrider 990, which I bought probably 10
I have the NT AudioStrider 990, which I bought probably 10 years ago. It's been fabulous. We had an electrical surge when limbs fell on our power lines and now it won't work (display doesn't turn on).… read more
J.T.
J.T.
Technician
1,143 satisfied customers
My Nordic Track Commercial 1750 is not working due to
My Nordic Track Commercial 1750 is not working due to malfunctioning computer. Keeps saying damaged SD card . we have tried to insert and SD card and reset it..worked once and now says damaged SD card… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
Treadmill shuts down at 4mph by tripping relay switch.
Treadmill shuts down at 4mph by tripping relay switch … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
My sole f63 treadmill keeps tripping the breaker as soon as
My sole f63 treadmill keeps tripping the breaker as soon as i press start. It is only 4 years old.... … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
I have had a Nordic Track incline trainer for only a week.
I have had a Nordic Track incline trainer for only a week. Tonight the incline stopped working. I tried to calibrate the incline, but the touchscreen says calibration failed. I have also tried turning… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
I have a sears tread mill that I used as late as yesterday.
I have a sears tread mill that I used as late as yesterday. This morning when I turned it on it starts up on fast speed and stops. The display panel shows unrecognizable symbols. I have pressed the re… read more
J.T.
J.T.
Technician
1,143 satisfied customers
My treadmill turns on, does one revolution really fast and
My treadmill turns on, does one revolution really fast and then does not move after that, the power stays on but machine does not move … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
It is making a noise when it is u use,seems. To. A few
A few months ago, but I have not used it since then … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
Our treadmill bugged-out recently... When you attempt to
Our treadmill bugged-out recently... When you attempt to turn the speed setting on it races for about 3 seconds, then stops. Re-setting the speed does nothing, and only hitting stop or removing the sa… read more
J.T.
J.T.
Technician
1,143 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x