How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Engineer
Category: Exercise Equipment
Satisfied Customers: 11697
Experience:  25+ Years Experience in Field. Master Certified Electronics Tech and Technical Consultant
23511658
Type Your Exercise Equipment Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

I have a NordicTrack E 5.7 elliptical. The resistance would

Customer Question

Hi I have a NordicTrack E 5.7 elliptical. The resistance would work from 5-20 but wouldn't go below 5. If I manually go below 5 the resistance motor whirrs and the eddy whell clicks. I can see when I manually increase the resistance setting that the little white nylon cable connector in the eddy wheel moves up. I tried to adjust the cable from the motor to the eddy wheel (like on a bike) but made it worse.
Submitted: 1 year ago.
Category: Exercise Equipment
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Michael Hannigan replied 1 year ago.

Hello. My name is Michael. I can help you with your question today.

Customer: replied 1 year ago.
Great. Did you see that I have an eddy wheel cable tension problem on NordicTrack E 5.7 Elliptical?
Customer: replied 1 year ago.
There is a white nylon cable connector that goes up and down on the outside of the wheel. When I got it the resistance worked from 1-20. Now only 19-20. I tried to adjust the cable that connects the resistance motor to the eddy wheel but no luck. Then I tried by pulling the cable down from the eddy wheel and the white connector moves. Suck a stubbie screwdriver on top of the nylon to stop the movement of the nylon and then pushed the minus resistance button and the motor rolled the cable up in increments like it should - down to setting 5. Took the screwdrive out and went to 7 then 8 and all of a sudden the nylon goes back to the top
Customer: replied 1 year ago.
Is there a better way to adjust this? It also make a click click click noise if it doesn't like the resistance setting
Customer: replied 1 year ago.
By the way are you a fitness equipment tech or an internet researcher? I already researched this on the internet
Expert:  Michael Hannigan replied 1 year ago.

I am both, but of the two, a fitness equipment tech would be more accurate.

Actually what you did with the screwdriver was the correct adjustment to tension the cable properly. It's not something I would have imagine someone would do based on intuition, but somehow you did - and you did it about as close to correctly as you can. Impressive.

Maybe you are have a latent fitness equipment tech in you as well?

Do you have anything left to do about which you have questions you haven't answered yet?

Mike

Customer: replied 1 year ago.
Hi Michael. Thanks for the complement. Even when I tried to adjust that way it won't go all the way down to one or hold the adjustment if I go from 7 to 11 resistance. It seems to jump back to 19 or 20 and won't go back down to below that setting. The motor tries to tighten the cable but just goes click click click without moving.
Customer: replied 1 year ago.
Which way should I adjust the cable. More or less threads showing?
Expert:  Michael Hannigan replied 1 year ago.

How far can you adjust it when only manually adjusting it?

Customer: replied 1 year ago.
I can tighten it (less threads) almost to only 4 threads showing. Haven't tried more because didn't want to break anything.
Customer: replied 1 year ago.
It's a turnbuckle with a retaining nut
Expert:  Michael Hannigan replied 1 year ago.

When it is tightened that much, though - is that when you only have 7-11 available?

Customer: replied 1 year ago.
At first then only 19-20. Almost like it loses the tension and the nylon cable connector goes back to the top of the eddy wheel
Customer: replied 1 year ago.
Wondering if that cable is too tight?
Expert:  Michael Hannigan replied 1 year ago.

IF it goes up to 90-20, then that could be the case.

Customer: replied 1 year ago.
what do you recommend I do next?
Expert:  Michael Hannigan replied 1 year ago.

Adjust the tensioner by turning the cam in the opposite direction.

Related Exercise Equipment Questions