How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Electronic Engineer
Category: Exercise Equipment
Satisfied Customers: 17941
Experience:  Over 16 years of experience installing and repairing electronics.
Type Your Exercise Equipment Question Here...
Pete is online now
A new question is answered every 9 seconds

Buttons on NordicTrack treadmill console not working

Customer Question

Customer: ***** *****. Buttons on NordicTrack treadmill console not working
JA: Thanks. Can you give me any more details about your issue?
Customer: Turns on OK. Used it twice in the last 2 weeks with no problem, but today and about 4 days ago, when i push a "speed: button, it will not go to that speed.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Exercise Equipment Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: what if i see the answer already on this page?
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Exercise Equipment
Expert:  Pete replied 1 year ago.

Hi there,

First, check that the safety key is correctly fitted.

Next, check for any loose cables or wiring inside the console.

If you need further assistance, please confirm the model number of the NordicTrack treadmill, and the approximate age.



Customer: replied 1 year ago.
The model number is ***** 4100i. It is about 14 years old. Some of the buttons on the right side seem to work (e.g. lift treadmill, increment speed), but not the left side buttons (lower the deck, lower the speed).
Expert:  Pete replied 1 year ago.

Ok, that does seem to indicate that the left side cables may be loose - did you get a chance to check the cable connections inside the console?

Customer: replied 1 year ago.
I have checked all cable connections inside the console and all appear fully connected.
Expert:  Pete replied 1 year ago.

If the cable connections seem good you will next need to test them for continuity in case there is a break in one of the cables.

If the cables all test good, then the buttons will need to be checked out next.

Expert:  Pete replied 1 year ago.

I notice your rating for my service has not gone through...
Do you need any further assistance?

Customer: replied 1 year ago.
This has taken too long and I really don't want to incur any further costs. The treadmill is still not working but I will be falling the manufacturer now instead. They were able to help me a few months back. Thanks anyway.