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Wayde Alfarone
Wayde Alfarone, Engineer
Category: Exercise Equipment
Satisfied Customers: 42
Experience:  Engineer at Critical Mass/Icon Enterprises
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How to get a towel stuck out of the chain

Customer Question

how to get a towel stuck out of the chain
Submitted: 1 year ago.
Category: Exercise Equipment
Customer: replied 1 year ago.
I had my stairmaster going- and the cabinet is "open" and the towel rolled off my neck and is now stuck in the stair master-- the CHAIN DOES NOT MOVE-- and so i can not get the towel out of the chain or the machine working-
Expert:  Wayde Alfarone replied 1 year ago.

Hi my name is*****'m a 30 year veteran consumer electronics engineer. I'll help you today.

Expert:  Wayde Alfarone replied 1 year ago.

First, can you please tell me the model number of your Stairmaster?

Expert:  Wayde Alfarone replied 1 year ago.

Also, this may take some mechanical dexterity... Are yo fairly mechanically inclined? The units have chains, cogs, rollers etc....

Customer: replied 1 year ago.
Pt 4000
Expert:  Wayde Alfarone replied 1 year ago.

Ok, can you remove the right side cover?

Expert:  Wayde Alfarone replied 1 year ago.

You will see the chain and you should be able to see the master link.

Expert:  Wayde Alfarone replied 1 year ago.

PLEASE make sure the machine is unplugged from the wall....

Customer: replied 1 year ago.
I removed the cover and I see the chain on the right side and the towel stuck in that change that will not rotate for me
Customer: replied 1 year ago.
Ok the machine is unplugged
Customer: replied 1 year ago.
I have to run out for thirty minutes can I get you when I come back ?
Expert:  Wayde Alfarone replied 1 year ago.

Absolutely

Expert:  Wayde Alfarone replied 1 year ago.

This won't be too difficult...

Customer: replied 1 year ago.
Ok I'm back home and in my garage at the stairmaster can you tell me what to do next
Customer: replied 1 year ago.
I'm back
Expert:  Wayde Alfarone replied 1 year ago.

I'm here, sorry was on break

Expert:  Wayde Alfarone replied 1 year ago.

So the chain doesn't move in the conventional way, but you may be able to carefully wigglr the towel out.

Expert:  Wayde Alfarone replied 1 year ago.

If not, then the master link needs to be removed to loosen the chain

Customer: replied 1 year ago.
Well I tried that and it doesn't budge
Expert:  Wayde Alfarone replied 1 year ago.

Ok, can you locate the master link?

Expert:  Wayde Alfarone replied 1 year ago.

It goes into the chain, and into the pedal arm.

Expert:  Wayde Alfarone replied 1 year ago.

To remove it you have to locate the one side of the link has has a slotted plate

Expert:  Wayde Alfarone replied 1 year ago.

There's a second master at the spring end, so which ever is easier.

Customer: replied 1 year ago.
Ok let me look what does slotted mean
Expert:  Wayde Alfarone replied 1 year ago.

Let me try and find a picture for you.

Customer: replied 1 year ago.
What kind of tool do I use to remove the master link once I find it
Expert:  Wayde Alfarone replied 1 year ago.

Should look similar to this...

Expert:  Wayde Alfarone replied 1 year ago.

Taking a while to send, sorry

Customer: replied 1 year ago.
Ohhhh ok I can find that link hold on I'm going back down to the garage
Expert:  Wayde Alfarone replied 1 year ago.

Depending on which chain the towel is stuck in, you will have to remove one, or both chains to fix the problem. Be careful to note how the chains go back on. Take a pic first if need be.

Customer: replied 1 year ago.
Ok I found the master link
Expert:  Wayde Alfarone replied 1 year ago.

Great, once that is removed, you will definately be able to get the towel out.

Expert:  Wayde Alfarone replied 1 year ago.

I hope I have helped to your satisfaction since excellent service is my number 1 goal! If so, please rate me accordingly (this is how I get paid). If you need any other help, I am here. ~Wayde~

Customer: replied 1 year ago.
But how do I losten the master link how do I get it open or off ?
Expert:  Wayde Alfarone replied 1 year ago.

Use a medium size flat head screwdriver. Push against the edge that is open and it will pop off.

Customer: replied 1 year ago.
Ok I'll do my best thank you - I can't tell which little side is open
Expert:  Wayde Alfarone replied 1 year ago.

I'm going to send you a link to a youtube video (kind of cheesy but you'll get the idea), it's on a bicycle but same idea.

Expert:  Wayde Alfarone replied 1 year ago.

Also, here is a close up to help you

Expert:  Wayde Alfarone replied 1 year ago.

The link on top is what comes off.

Expert:  Wayde Alfarone replied 1 year ago.

I hope the information I supplied you with was able to solve your problem. If you would, please be sure and rate my service 3 stars or higher for my efforts. This is how I make my living. If you need any other help, please message me and I'll be glad to assist. Thank you, ~Wayde~