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Russell H.
Russell H., Service Tech
Category: Exercise Equipment
Satisfied Customers: 10799
Experience:  8+ years of professional experience
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I have an X9i and when I shut it down and pull the key after

Customer Question

I have an X9i and when I shut it down and pull the key after a while the incline starts to move up and down and the fan goes on...also when I am in a pre-programmed mode the speed seems to be off...any suggestions?
Submitted: 1 year ago.
Category: Exercise Equipment
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

That would be a problem with control circuitry. Either the motor controller board for the incline motor, or else the console, is defective somehow. That anything moves when the safety key is not in, is a sign that you could eventually get into rather dangerous territory with this problem, so I advise you to get it fixed or else get rid of the machine (and, not under any false pretences about what's wrong with it or whether it is working.) The track is not supposed to move when the safety key is out, period, and injuries could result.

Personally, I would guess that the motor controller board is defective, and is 'taking actions' on its own.

Speed defects might be anything - even a wrong voltage from the power supply. But more likely either a control board, or the console, or doubtfully the motion sensor though that is unlikely since it merely senses per-revolution of parts of the machine, and it is the console or control board that counts the revolutions and sums them up to a speed. ...or, controls the system at a certain speed.

Summing that up, the motor control board would seem the likeliest candidate for replacement.

Customer: replied 1 year ago.
I appreciate your response, but I already have figured out what you have told me, unfortunately your response is of no help!
Expert:  Russell H. replied 1 year ago.

The motor control board would seem the likeliest candidate for replacement.

If this is confirmed by your opinion being the same (a thing that I could not have known in advance, without being told), then that is far from being no help to the situation.

However, to give you a chance at an Expert opinion that you might prefer, I have Opted Out, opening the case at no extra charge to other Experts in this category.