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Michael, Technician
Category: Exercise Equipment
Satisfied Customers: 9568
Experience:  Over 25 years experience in the field of electronics repair, TV, VCR and computer repair.
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My NordicTrack CX 998 has its ramp stuck at the ghest

Customer Question

My NordicTrack CX 998 has its ramp stuck at the highest elevation. I've followed the trouble-shooting suggestions in the owner's manual but the ramp will not lower.
How can this be fixed?
Submitted: 1 year ago.
Category: Exercise Equipment
Expert:  Michael replied 1 year ago.

Hi, I am Tech Michael and will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem, the quicker I can help ;-)

3. Remember to leave a Positive Rating after we're finished. it doesn't cost anything additional to rate kindly;-)

I am only compensated for my time and expertise if you rate kindly.

How old is your Nordic Track?

Also does the console show that the unit is commanded to move in a either direction, even though the motor and ramp don't move?

Thank You,


Customer: replied 1 year ago.
Not sure on age. I bought it used a month or so ago.When you push the ramp incline buttons it displays the requested movement on the console but the ramp does not move.
Expert:  Michael replied 1 year ago.

Hi thanks for all that. But I need to know if the console displays anything showing that you are pressing the buttons for the ramp operations.

Customer: replied 1 year ago.
Give me 15-20 minutes and I'll get to the machine and give you a better report (or pic/movie if easier).
Expert:  Michael replied 1 year ago.

Ok sounds good I will be here;-)