Exercise Equipment

Exercise Equipment Repair Questions? Ask a Technician

Ask an Expert,
Get an Answer ASAP!

Exercise Equipment

I have the JS-e4501 lights are on and the tilt works but the

Customer Question
I have the JS-e4501 lights are...
I have the JS-e4501
lights are on and the tilt works but the motor won't run
Submitted: 2 years ago.Category: Exercise Equipment
Show More
Show Less
Ask Your Own Exercise Equipment Question
Answered in 4 hours by:
8/27/2015
Exercise Equipment Technician: Michael Hannigan, Engineer replied 2 years ago
Michael Hannigan
Category: Exercise Equipment
Satisfied Customers: 11,886
Experience: 25+ Years Experience in Field. Master Certified Electronics Tech and Technical Consultant
Verified

Hello. My name is***** can help you with your question.

The most likely cause of the problem is either of the motor or the motor controller board. You can test both. To test the motor, apply 12 to 18 V of DC current to the terminals. At a constant voltage, the motor should run at a constant speed. To test the motor controller board, test the voltage coming out of it to the motor which should very as the speed is varied. It's very likely that this is where the problem is. If so, then the motor controller board will need to be replaced. To get the replacement part will require getting the part number from the board. If that turns out to be the case, if you can give me the part number, I can help you find.

Mike

Ask Your Own Exercise Equipment Question
Customer reply replied 2 years ago
Hi Mike
The motor works with 12 V power
No power coming out of controller board
Where do i find the part number of the board
Alister
Exercise Equipment Technician: Michael Hannigan, Engineer replied 2 years ago

Unfortunately, since we don't know which board it is it could be anywhere on the board. You may have to take it out to see it because it could be on the bottom. Usually it's along the edge though. If you would like to take a picture of the board and put it here I can probably pointed out for you – in fact a picture of the board may be all I need.

Ask Your Own Exercise Equipment Question
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan
Michael Hannigan, Engineer
Category: Exercise Equipment
Satisfied Customers: 11,886
11,886 Satisfied Customers
Experience: 25+ Years Experience in Field. Master Certified Electronics Tech and Technical Consultant

Michael Hannigan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

treadmilltech

treadmilltech

Technician

4,753 satisfied customers

20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon

J.T.

J.T.

Technician

1,143 satisfied customers

I have over 10 years experience in all fields of fitness equipment repair and service.

Neil

Neil

Technician

205 satisfied customers

NZCE Electronics and Computing

Matthew

Matthew

Technician

135 satisfied customers

20+ years in Electronics, Mechanical, Service, Repair, Customer Service, Quality Control, Document Control, and Maintenance w/ 10+ in fitness equipment. All brands/models

Louie

Louie

Technician

56 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Fitness Equipment Doctor

Fitness Equipment Doctor

Technician

50 satisfied customers

National electronic warranty inc service provider with 8 years experience and manufacturer certified

Daniel

Daniel

Engineer

45 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

< Previous | Next >

Related Exercise Equipment Questions
It is not working. It is plugged in but not connecting. I 'm
It is not working. It is plugged in but not connecting. … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,677 satisfied customers
I have just purchased a Proform Treadmill 730 secondhand,
Hi i have just purchased a Proform Treadmill 730 secondhand, how can I reprogram it, what do I need to do … read more
J.T.
J.T.
Technician
1,143 satisfied customers
Treadmill motor not working. Schwinn 820P. Stopped working
Stopped working this morning. Was walking, belt slowed down/hesitated several times, returning to normal speed quickly. Then slowed down and stopped. Saw 'Err LS' displayed when I turned it off/turned it back on. I have run the recalibration, which caused the incline motor to go up and down, but no activity when testing the belt motor, and ended with 'CAL FAIL' message. … read more
J.T.
J.T.
Technician
1,143 satisfied customers
Excercise bike / Nordictrack gx 4.7 parts. I bought it new
I bought it new about 2 years ago took it home and put it together started it and all was good then my wife vacuumed up the cord and broke the power supply … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,677 satisfied customers
I have a Pro_Form 185 U. There is suddenly varying but high
I have a Pro_Form 185 U. There is suddenly varying but high resistance to pedaling, even when I adjust the resistance down. There is also an odd noise coming from inside. … read more
Harry
Harry
536 satisfied customers
My X11i won't incline all the way it starts 0 as a declin so
My X11i won't incline all the way it starts 0 as a declin so it doesn't go up all the way … read more
Harry
Harry
536 satisfied customers
Hubby moved treadmill after carpet install. It is
Hi! Hubby moved treadmill after carpet install. It is approximately 2 years old, bought from Sears. There is a ground wire connection lost. Had electrician look at it and he said "something" is missin… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,677 satisfied customers
My NordicTrack ASR700 does not respond. The power cord was
the power cord was yanked out sideways and broke the receptacle in the machine I replaced the receptacle and cord that goes into the machine but now it will not come on … read more
Harry
Harry
536 satisfied customers
I have an EXP 1000XI that I bought in 2002 and tried to use
I have an EXP 1000XI that I bought in 2002 and tried to use it last week, but even though everything lights up, it will not run.? … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,677 satisfied customers
When I plug the Key/clip, press the start button the console
When I plug the Key/clip, press the start button the console lights up, the walking belt turns a second or two then the entire console comes on and the belt stops. … read more
J.T.
J.T.
Technician
1,143 satisfied customers
My True Z5 has key stuck number 4 code error. True. 2 days.
My True Z5 has key stuck number 4 code error JA: What's the brand/model of your equipment? Customer: True JA: How long has this been going on with your equipment? What have you tried so far? Customer:… read more
J.T.
J.T.
Technician
1,143 satisfied customers
I own an older high end model of the Precor EFX 5.23
I own an older high end model of the Precor EFX 5.23 Elliptical. It offers several programs one of which is custom. I want to use that program for a specific workout but the custom program doesn't all… read more
Harry
Harry
536 satisfied customers
Teadmill was working fine. Moved the unit (unplugged) placed
Teadmill was working fine. Moved the unit (unplugged) placed a mat on the floor, put the unit back in place plugged in placed the key in the slot and get a loud hum and nothing seemd to work. What do … read more
Harry
Harry
536 satisfied customers
It won't stop inclining and declining. Gold Gym. It just
It just started today. I used it last night. I unplugged it. I have taken the red key off. Not sure what elsse i can even try … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,677 satisfied customers
I have a c900i treadmill. The incline will not change it is
I have a c900i treadmill. The incline will not change it is stuck on the 12 percent slope. Suggestions? … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,677 satisfied customers
I bought a treadmill 3 years ago in Greenwich Connecticut
I bought a treadmill 3 years ago in Greenwich Connecticut The treadmill is TRUE z5.4 This week started to stop while exercising. It is dangerous to run on the treadmill and you don't know when it will… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,677 satisfied customers
The treadmill took a power surge and blew the main board I
ok , the treadmill took a power surge and blew the main board I replaced the main board , powered up the unit and im getting a check speed sensor made sure it was clean still nothing I tried the test … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,677 satisfied customers
I am trying to get a hold of someone to help me trouble
I am trying to get a hold of someone to help me trouble shoot my Nordic track treadmill model C910I but no one seems to want to help … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,677 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x