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Louie, Technician
Category: Exercise Equipment
Satisfied Customers: 12458
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I cant figure out where the wire goes that hangs from the top

Customer Question

I cant figure out where the wire goes that hangs from the top part of a true 500 treadmill so I can connect it bac to the base
Submitted: 2 years ago.
Category: Exercise Equipment
Expert:  Louie replied 2 years ago.
Hi and welcome to JustAnswer,
Thank you for the question and your patience. Should you still need assistance for information purposes only...
Initially, would these be the two (2) telephone type plugs? And to what board please, the motor control board?
Customer: replied 2 years ago.
Expert:  Louie replied 2 years ago.
Please see the link below for the wiring diagram of a True 500.
The connectors may have been inadvertently swapped. Re-check and ensure where the 6-pin and the 8-pin goes into the correct/appropriate board slot.
Customer: replied 2 years ago.
One is clear and one is white. The clear one fit into the first slot, but not the second slot. I can't get the white one which is larger in either one
Expert:  Louie replied 2 years ago.
How many pins/wires are in the clear? ...the white please?
Customer: replied 2 years ago.
the clear looks like a telephone connection and the white one has two little holes
Expert:  Louie replied 2 years ago.
Please provide a clear closeup picture of the connectors. See link below.