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My q37ci is displaying brake error. everything under the
my q37ci is displaying brake error. everything under the hood appears secure, clean, working normally. I believe it may be the resistance servo motor, which looks fine, secure in appearance. … read more
J.T.
J.T.
Technician
1,283 satisfied customers
I have the NT AudioStrider 990, which I bought probably 10
I have the NT AudioStrider 990, which I bought probably 10 years ago. It's been fabulous. We had an electrical surge when limbs fell on our power lines and now it won't work (display doesn't turn on).… read more
J.T.
J.T.
Technician
1,283 satisfied customers
Q 37 elliptical stuck high-power levels.remove plug and
Hello – Q 37 elliptical stuck high-power levels.remove plug and waited five minutes no difference … read more
J.T.
J.T.
Technician
1,283 satisfied customers
I am trying to calibrate the resistance on my Octane
i am trying to calibrate the resistance on my Octane elliptical after replacing the internal brake cables. Unfortunately the white wheel on the motor keeps "slipping" when I get to around level 9 or 1… read more
J.T.
J.T.
Technician
1,283 satisfied customers
I need to replace the servo motor on an Octane Q35
I need to replace the servo motor on an Octane Q35 elliptical. What pricing and shipping do you offer? … read more
J.T.
J.T.
Technician
1,283 satisfied customers
What's the single best piece of exercise equipment for a
What's the single best piece of exercise equipment for a home gym to stay in shape for cardio? For weights? Treadmill, stepmill, cable machine, etc.? Thank you in advance for your help.… read more
J.T.
J.T.
Technician
1,283 satisfied customers
My octane fitness suddenly stopped working. Forward motion
My octane fitness suddenly stopped working. Forward motion sounds like a card attached to a bike spoke and has strong resistance but can do backward motion fine. … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,071 satisfied customers
This pertains to Fitness Equipment. An Elliptical. -Brand:
This pertains to Fitness Equipment. An Elliptical. -Brand: Octane Fitness -Model: Q45eI've had this unit since new in 2005. It has had moderate amount of use, but the past couple years we have not use… read more
J.T.
J.T.
Technician
1,283 satisfied customers
I have a Nordic Track elliptical machine and I can not change
I have a Nordic Track elliptical machine and I can not change resistance. Machine is 12 years old. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
794 satisfied customers
, I have a proform tdf bike, v2 where the incline is
I have a proform tdf bike, v2 where the incline is stuck on full decline and just clicks when the controller is trying to calibrate it. Common problem with this bike. Most of the posts on this issue say you need to replace the incline motor but i tested the motor by jumping it. My question is can the inclinde sensor in the motor assembly be replaced without having to buy a new motor which costs like $450? Thanks! Andrew … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
794 satisfied customers
My octane q37e is showing "brake error". can you please
good morning! my octane q37e is showing "brake error". can you please instruct me on entering diagnostic mode? thank you, shirlene… read more
J.T.
J.T.
Technician
1,283 satisfied customers
I have a Proform 730i model PFTL7143.0 that is about 10 years
I have a Proform 730i model PFTL7143.0 that is about 10 years old. Several of the buttons on the display console no longer work. When I plug the safety key in, the lights come on and beep as it normal… read more
J.T.
J.T.
Technician
1,283 satisfied customers
I have a NordicTrack E5.5 elliptical I just bought used. The
I have a NordicTrack E5.5 elliptical I just bought used. The resistance control is not working properly. I am trying to determine what the proper setup should look like, as I am suspicious that the pr… read more
J.T.
J.T.
Technician
1,283 satisfied customers
I own an octane fitness q47ce. The machines is giving me an
I own an octane fitness q47ce. The machines' is giving me an error message left stride over current. What should I do ?… read more
J.T.
J.T.
Technician
1,283 satisfied customers
I tried to use my stairmaster 4400CL after moving it to another
I tried to use my stairmaster 4400CL after moving it to another room and nothing worked. The control panel was totally dead. It's well over 10 years old and hadn't been used in about 6 months, so I re… read more
J.T.
J.T.
Technician
1,283 satisfied customers
Hello, I have a NordicTrack Model#: NTEL16908.0. The resistence
Hello, I have a NordicTrack Model#: NTEL16908.0. The resistence has become much higher and unusable. I contacted NordicTrack and they said the motor needs to be checked by service tech. I looked at th… read more
J.T.
J.T.
Technician
1,283 satisfied customers
My Octane 45e elliptical machine no longer changes the resistance
My Octane 45e elliptical machine no longer changes the resistance with an increase in the Level on the machine - Level 9 is the same resistance as level 1. Which part do I need to replace on the machi… read more
J.T.
J.T.
Technician
1,283 satisfied customers
I have an Octane Q45e elliptical machine. I am having an issue
I have an Octane Q45e elliptical machine. I am having an issue with buttons on the key pad. The enter and clear/pause buttons don't seem to work and the age button will only go up in age and because y… read more
treadmilltech
treadmilltech
Technician
High School or GED
4,955 satisfied customers
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Meet the Experts:

treadmilltech

treadmilltech

Technician

4,955 satisfied customers

20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon

J.T.

J.T.

Technician

1,283 satisfied customers

I have over 10 years experience in all fields of fitness equipment repair and service.

Neil

Neil

Technician

212 satisfied customers

NZCE Electronics and Computing

Matthew

Matthew

Technician

135 satisfied customers

20+ years in Electronics, Mechanical, Service, Repair, Customer Service, Quality Control, Document Control, and Maintenance w/ 10+ in fitness equipment. All brands/models

Louie

Louie

Technician

57 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Fitness Equipment Doctor

Fitness Equipment Doctor

Technician

50 satisfied customers

National electronic warranty inc service provider with 8 years experience and manufacturer certified

Daniel

Daniel

Engineer

45 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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