Exercise Equipment

Exercise Equipment Repair Questions? Ask a Technician

Ask an Expert,
Get an Answer ASAP!

Exercise Equipment

My Image 10.6 Q treadmill gives me an error message E21.

Customer Question
My Image 10.6 Q treadmill gives me an error message E21.
Submitted: 6 years ago.Category: Exercise Equipment
Ask Your Own Exercise Equipment Question
Answered in 10 hours by:
3/21/2011
Exercise Equipment Technician: treadmilltech, Technician replied 6 years ago
treadmilltech
treadmilltech, Technician
Category: Exercise Equipment
Satisfied Customers: 5,645
Experience: 20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon
Verified
Check the reed sensor also known as the speed sensor. It is located on the front roller pulley. It is mounted to the frame and looks like a small black tube with a wire attached to it. What you need to do is to check if it is good by using a multi(volt) meter.

1. Unplug the reed sensor
2. Place the red and black leads on the two wires
3. turn the flywheel so that the magnet (should be mounted on the pulley)passes by the sensor(make sure the sensor is only 1/8" away)
4. the meter should show the sensor opening and closing if it does not recheck the gap from the magnet and if it is good, replace the reed switch.
5. The other possibility is the magnet fell off the pulley and in this case you will need to superglue it back in place.


Thank you for your question and I hope this helps.
treadmilltech
treadmilltech, Technician
Category: Exercise Equipment
Satisfied Customers: 5,645
Experience: 20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon
Verified
treadmilltech and 87 other Exercise Equipment Specialists are ready to help you
Ask your own question now
Ask treadmilltech Your Own Question
treadmilltech
treadmilltech
treadmilltech, Technician
Category: Exercise Equipment
Satisfied Customers: 5,645
5,645 Satisfied Customers
Experience: 20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon

treadmilltech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

treadmilltech

treadmilltech

Technician

5,645 satisfied customers

20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon

J.T.

J.T.

Technician

1,143 satisfied customers

I have over 10 years experience in all fields of fitness equipment repair and service.

Neil

Neil

Technician

205 satisfied customers

NZCE Electronics and Computing

Matthew

Matthew

Technician

135 satisfied customers

20+ years in Electronics, Mechanical, Service, Repair, Customer Service, Quality Control, Document Control, and Maintenance w/ 10+ in fitness equipment. All brands/models

Louie

Louie

Technician

56 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Fitness Equipment Doctor

Fitness Equipment Doctor

Technician

50 satisfied customers

National electronic warranty inc service provider with 8 years experience and manufacturer certified

Daniel

Daniel

Engineer

45 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

< Previous | Next >

Related Exercise Equipment Questions
It is not working. It is plugged in but not connecting. I 'm
It is not working. It is plugged in but not connecting. … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,677 satisfied customers
Everything is powering up, except I can't input the speed to
everything is powering up, except I can't input the speed to start the treadmill … read more
J.T.
J.T.
Technician
1,143 satisfied customers
My q37ci is displaying brake error. everything under the
my q37ci is displaying brake error. everything under the hood appears secure, clean, working normally. I believe it may be the resistance servo motor, which looks fine, secure in appearance. … read more
J.T.
J.T.
Technician
1,143 satisfied customers
Need to disassemble a Nordic track elliptical model #QL08014
Need to disassemble a Nordic track elliptical model #QL08014 B0602500F. … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,677 satisfied customers
I want m Sole f80 to be serviced. Sole F80. We have applied
we have applied 100% silicone ointment to the belt, per mfg. instructions … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,677 satisfied customers
I have just purchased a Proform Treadmill 730 secondhand,
Hi i have just purchased a Proform Treadmill 730 secondhand, how can I reprogram it, what do I need to do … read more
J.T.
J.T.
Technician
1,143 satisfied customers
My stationary schwinn,a10, only beeps--steady or
My stationary schwinn,a10, only beeps--steady or intermittent. Can't use programs. Have taken batteries out, for a week!, still beeps when back in. They're fairly new. … read more
Harry
Harry
550 satisfied customers
Treadmill motor not working. Schwinn 820P. Stopped working
Stopped working this morning. Was walking, belt slowed down/hesitated several times, returning to normal speed quickly. Then slowed down and stopped. Saw 'Err LS' displayed when I turned it off/turned it back on. I have run the recalibration, which caused the incline motor to go up and down, but no activity when testing the belt motor, and ended with 'CAL FAIL' message. … read more
J.T.
J.T.
Technician
1,143 satisfied customers
On my TC10 the Treadles are uneven, and turning the top of
On my TC10 the Treadles are uneven, and turning the top of each cylinder to try make the pressure the same does not have any effect. One cylinder sits lower than the other. They both seem to work OK b… read more
J.T.
J.T.
Technician
1,143 satisfied customers
Excercise bike / Nordictrack gx 4.7 parts. I bought it new
I bought it new about 2 years ago took it home and put it together started it and all was good then my wife vacuumed up the cord and broke the power supply … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,677 satisfied customers
Treadmill a2105. When I start it it runs for a half second
Treadmill a2105. When I start it it runs for a half second then shuts off. It resets itself and I when I start it it shuts off again. This cycle continues as long as I try to start it. I have unplugge… read more
J.T.
J.T.
Technician
1,143 satisfied customers
Where do u plug in the monitor wire at. Norditrac model
where do u plug in the monitor wire at JA: What's the brand/model of your equipment? Customer: norditrac model number24030 JA: How long has this been going on with your NUMBER24030? What have you trie… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,677 satisfied customers
The treadmill belt seems too tight it making an awful sound.
The treadmill belt seems too tight it making an awful sound … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,677 satisfied customers
I have a Pro_Form 185 U. There is suddenly varying but high
I have a Pro_Form 185 U. There is suddenly varying but high resistance to pedaling, even when I adjust the resistance down. There is also an odd noise coming from inside. … read more
Harry
Harry
550 satisfied customers
My X11i won't incline all the way it starts 0 as a declin so
My X11i won't incline all the way it starts 0 as a declin so it doesn't go up all the way … read more
Harry
Harry
550 satisfied customers
Hubby moved treadmill after carpet install. It is
Hi! Hubby moved treadmill after carpet install. It is approximately 2 years old, bought from Sears. There is a ground wire connection lost. Had electrician look at it and he said "something" is missin… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,677 satisfied customers
My NordicTrack ASR700 does not respond. The power cord was
the power cord was yanked out sideways and broke the receptacle in the machine I replaced the receptacle and cord that goes into the machine but now it will not come on … read more
Harry
Harry
550 satisfied customers
I have an EXP 1000XI that I bought in 2002 and tried to use
I have an EXP 1000XI that I bought in 2002 and tried to use it last week, but even though everything lights up, it will not run.? … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,677 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x