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treadmilltech, Technician
Category: Exercise Equipment
Satisfied Customers: 5645
Experience:  20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon
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My ProForm treadmill is stuck in the highest incline position,

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My ProForm treadmill is stuck in the highest incline position, but it thinks it's at zero so it will not go down.
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Sometimes incline motors will get frozen in position and need broke free. Try this:
take the motor cover off and take the screw out of the bottom of the incline motor that is attached to the screw assembly. Once you remove the screw you should be able to break the incline motor free. run the incline up and down with the screw still off( laying the treadmill on its side may make this easier). Once it goes up and down (hold the screw so it goes in and out) reattach it then run the calibration described below. If it was just stuck it should work fine.

1. remove safety key
2. press and hold the speed+ and stop keys at the same time
3. Put the safety key in/on and release the keys
4. press stop once
5. hit the incline + arrow and let the incline go the whole way up and down
6. remove safety key and try

If these instructions do not work to fix the incline motor
check your main harness running down the right leg for breaks in the wires or a loose connection if nothings found you can switch the red and black wires on the incline motor terminal block and see if it goes down. If it does you know you are only getting voltage to one side of the motor. There is a schematic under the motor hood that tells you what the voltage should be when you press the up or down keys. Use a multi-meter to see if you are getting the correct voltage coming from the console to the motor control board and then from the board to the motor. If no voltage from console-replace console if you have voltage from console but not from board - replace board and finally if you have voltage from console and from board replace motor. You will need to test the voltage both when pressing the up key and the down key.
Customer: replied 7 years ago.
Good morning,
I was able to get my treadmill on its side but was not able to remove motor cover. This approach is probably beyond my mechanical ability. I did try the calibration part and the treadmill did return to the low position. I'm afraid to use the incline now because it may become stuck again. If you have additional input, please let me know. Otherwise, I will contact my local fitness equipment shop to see if they can send someone out. I do appreciate your input - sorry I'm not more confident about working with the motor. Thanks.
Just calibrating it may be all it needs. Go ahead and try it and see then if it doesn't work just follow the steps again.
Customer: replied 7 years ago.
Hi - I will try for a couple of days and see if that worked. If I have no problem with the incline I'll be happy to accept the answer and not have to have a repair person come to fix it. Thanks - I will be back in a few days with an update or to accept answer. Thanks.
Ok thanks
treadmilltech, Technician
Satisfied Customers: 5645
Experience: 20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon
treadmilltech and other Exercise Equipment Specialists are ready to help you

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