How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask TOM Your Own Question
TOM
TOM, Gunsmith
Category: Firearms
Satisfied Customers: 4122
Experience:  17 YRS EXPERIENCE,Certified Armorer
47830436
Type Your Firearms Question Here...
TOM is online now
A new question is answered every 9 seconds

I have a sentry gun safe that we've lost the combination to.

Customer Question

I have a sentry gun safe that we've lost the combination to. It's a manual dial and no key. How can I open it?
Submitted: 1 year ago.
Category: Firearms
Expert:  ProShooter replied 1 year ago.

Hello, and thanks for using Just Answer! My name is ***** ***** I am happy to help you today. I'm reviewing your question and will reply back momentarily.

Expert:  ProShooter replied 1 year ago.

Do you know the make and model?

Expert:  ProShooter replied 1 year ago.

Are you still with me?

Customer: replied 1 year ago.
No
Customer: replied 1 year ago.
That info is inside the safe
Customer: replied 1 year ago.
the safe is licked
Customer: replied 1 year ago.
Locked
Expert:  ProShooter replied 1 year ago.

Ok, what does it say on the outside of the safe?

Customer: replied 1 year ago.
Just Sentry Safe
Expert:  ProShooter replied 1 year ago.

Are there any stickers on the back of it? or anything engraved?

Customer: replied 1 year ago.
About 4' tall and 1.5' wide with a single combo dual and a handle below i
Customer: replied 1 year ago.
Bolted to the wall
Expert:  ProShooter replied 1 year ago.

Do you have a photo of the safe?

Customer: replied 1 year ago.
I have the manual, but the page with that info is gone
Customer: replied 1 year ago.
I can take one
Expert:  ProShooter replied 1 year ago.

ok...I'm hoping that a photo will help me identify the model

Customer: replied 1 year ago.
Here ya go
Expert:  ProShooter replied 1 year ago.

Ok, great....let me do some research

Customer: replied 1 year ago.
I don't want to damage the safe...just an fyi
Expert:  ProShooter replied 1 year ago.

Understood

Expert:  ProShooter replied 1 year ago.

Ok, looks to be a G4211 Model

Customer: replied 1 year ago.
Ok...is that good news?
Expert:  ProShooter replied 1 year ago.

Well, its taking us in the right direction. ok, do you have the safe's serial number written in that manual?

Customer: replied 1 year ago.
Is there someplace else it would in the manual other than on the back page?
Expert:  ProShooter replied 1 year ago.

There may be a sticker in the front with it, and its usually on the back of the safe

Customer: replied 1 year ago.
Well...I have no visible stickers and it's still bolted to the wall.
Expert:  ProShooter replied 1 year ago.

ok, let me check something

Expert:  ProShooter replied 1 year ago.

First, did you happen to register your safe with Sentry when you bought it?

Customer: replied 1 year ago.
Hold on a second.
Customer: replied 1 year ago.
That's what lead me to you guys. I've got no numbers or nothing for it.
Customer: replied 1 year ago.
Still with me?
Customer: replied 1 year ago.
Hello?
Expert:  ProShooter replied 1 year ago.

yes I'm here

Expert:  ProShooter replied 1 year ago.

Having some internet issues with the weather

Customer: replied 1 year ago.
Ok
Expert:  ProShooter replied 1 year ago.

Ok. now look on the right side of the safe, near the top

Customer: replied 1 year ago.
The right side...nothing
Customer: replied 1 year ago.
Left side nothing
Expert:  ProShooter replied 1 year ago.

How about on the right side at the very bottom?

Expert:  ProShooter replied 1 year ago.

look near the corners

Expert:  ProShooter replied 1 year ago.

anything?

Customer: replied 1 year ago.
Any suggestions
Expert:  ProShooter replied 1 year ago.

Did you check the bottom near the corners on the right side?

Customer: replied 1 year ago.
G5241 2B
Customer: replied 1 year ago.
Is that a model number?
Expert:  ProShooter replied 1 year ago.

I'm checking

Customer: replied 1 year ago.
Might be able to get serial...I'm working on it.
Expert:  ProShooter replied 1 year ago.

Ok G5241 is a model number for Sentry.....

Expert:  ProShooter replied 1 year ago.

Take a mirror and look behind the handle

Customer: replied 1 year ago.
AE0130054
Expert:  ProShooter replied 1 year ago.

Is that behind the handle?

Customer: replied 1 year ago.
How about tha? time?
Customer: replied 1 year ago.
No...I was able to slip a small mirror behind the back right corner...VERY difficult
Expert:  ProShooter replied 1 year ago.

ok, understood....we're in good shape now

Customer: replied 1 year ago.
Great...whaddya got for me?
Expert:  ProShooter replied 1 year ago.

Ok, so now that we have that info, here is the process.....

Customer: replied 1 year ago.
Please don't tell me that I have to write in to the company and jump thru all their hoops.
Expert:  ProShooter replied 1 year ago.

Sentry is first going to require a notarized statement from you attesting to ownership of that safe.....that is for your safety

Expert:  ProShooter replied 1 year ago.

Yes, that is the only way

Customer: replied 1 year ago.
Already knew all that...
Customer: replied 1 year ago.
Anybody can find that info in the manual and online in seconds. I did.
Expert:  ProShooter replied 1 year ago.

They don't give combinations to anyone but the owner....we do not have that info

Customer: replied 1 year ago.
there's nothing you can do to help me?
Customer: replied 1 year ago.
I was hoping there was special knowledge on your end to get this open. I could use a pry bar and have this open in minutes.
Expert:  ProShooter replied 1 year ago.

No, sorry....Sentry doesn't give us combo info for your safety. We are only asked by them to guide you through the paperwork process

Customer: replied 1 year ago.
I'm sorry...this was zero help.
Expert:  ProShooter replied 1 year ago.

If there was "special knowledge", then there'd be a whole bunch of broken into safes in the world

Expert:  ProShooter replied 1 year ago.

Sentry protects your combo to protect your assets

Customer: replied 1 year ago.
Sure...and you'd have record of all those people who attempted to do so.
Expert:  ProShooter replied 1 year ago.

I'm sorry that I cannot help you further

Customer: replied 1 year ago.
You guys have all my info.
Customer: replied 1 year ago.
I'm ending this.
Customer: replied 1 year ago.
Have a good night.
Expert:  ProShooter replied 1 year ago.

I actually have no info