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I will give you Sentry's Customer service number 1 (800) 828 - 1438 They will have to send you some paper work to fill out then you will have to have it notarized so that you can prove you own the safe. Before I get to far ahead of myself you will need the serial number off the safe for the paper work. They do it this way so that people can't just go around getting combinations for peoples safe. This is also true when it comes to getting keys. Please give me a positive feed back. And let me know if there is any thing else you need help with.