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Here is the address for Iowa residents.
Internal Revenue Service CenterAtlanta, GA###-##-####/p>
You also mentioned that you received intent to terminate installment agreement forms. Do you have an installment agreement in place. Did you receive a CP 523 Notice?
Do you have an installment agreement in place? Did you receive a notice regarding intent to levy (seize) assets?
In the intent to terminate an installment agreement there is termination date where you need to make a payment prior to this. Did your paperwork contain this information?
I had the same problem with calling in to the IRS. It makes it very hard to resolve issues if you are not able to get a hold of someone at the IRS. It is very frustrating. You would need to make sure that you make the payment prior to January 25th. I would continue to try to call the IRS.