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Since you've already tried to talk to the company without any results, the next step is to take them to court. You mentioned $10,000 was paid. Do you know what the jurisdiction limit is for your small claims court? Many have some limits that are below $10,000 and you can't sue for more than their limits. I can get that information for you if you wish, or you can simply Google your County – small claims court and you will find all the information there that you need about how to file a claim.
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