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The Uniform Interstate Family Support Act (UIFSA) covers the transfer of family support orders across state lines. The reason the Child Support Office doesn't seem to know what they are doing is because they are the wrong people to address your situation.
Under the Compact Pennsylvania has first priority in the matter since that is where you originally obtained the Order. The Pennsylvania Order must now be transferred to the New Mexico Courts. This is done by filing papers both in Pa Copurts and in New Mexico Courts. The papers in Pennsylvania seek to Petition the Pennsylvania Court to relinquish jurisdiction to the New Mexico Courts. The Petitionin New Mexico is to adopt the Pa Order and issue an Order to enforce in New Mexico. With the New Mexico court Order in hand then you return to the Office of Child Support Enforcement.
This will take time and require the services of a Family law attorney.
Alternatively, you can submit your Pennsylvania Order directly to his Military Command, and the Military will enforce the Order as to garnishing your ex husband's pay for Child Support. This may be the less costly and more efficient process to use.
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