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As long as the daughter does not have a power of attorney from her mother, and her mother has not been declared incompetent in Court, her mother has the right to have the visitors she wants when and how she chooses. The staff does not have the right to obey the daughter's desires when contrary to the mother's desires.
Assuming there is nor power of attorney or conservator, the answer is that the staff do not have the right to do this.
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I am sorry for this dilemma. Can you tell me, does this cousin have a power of attorney? Is that why the medical provider is deferring to her?
Sorry...I mean does the daughter have POA?