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The court is going to act in the best interest of the child. In this case, if there is abuse, your son could seek custody of the child. Any evidence that you have and which you relied on in the past, can be shown to the Judge to prove the child is being harmed. Your son need to retain an attorney and seek full custody of his son, to make sure this does not continue to happen. If the police are not going to get involved and press charges against him, then you need to remove the child from the harmful environment.
I take it the numbers you called were these:
The Children's Division Child Abuse and Neglect Hotline Unit (CA/NHU) accepts confidential reports of suspected child abuse, neglect, or exploitation. Reports are received through a toll-free telephone line which is answered seven days a week, 24 hours a day. Members of certain occupational groups, such as teachers, social workers, and physicians, are mandated by law to make reports to the Hotline. Any person may report, and anonymous reports are accepted from individuals who are not mandated by occupation to report. Effective August 28, 2004, Missouri law requires Mandated Reporters to identify themselves when making a report.
The toll-free number is XXXXX
Persons calling from outside Missouri should dial(NNN) NNN-NNNN
Text telephone number: 1-800-669-8689.
Child abuse is a crime against the State of Missouri. The child is only the victim. The state has the discretion to arrest and charge. If the police are unwilling to investigate, you may need to contact the prosecutors office and see if they will look into this.