Is regarding a booking to travel with my pet via KLM. They…

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Under Dutch law, KLM is obligated to provide the agreed-upon service for the agreed-upon price. If they have informed you of a different price than what was originally agreed upon, they must have a valid reason for the change and must notify you of the change as soon as possible. If KLM cannot provide a valid reason for the change in price, you may be entitled to the original price that was agreed upon.

You can refer to the Dutch Civil Code, specifically Article 6:225, which states that if a price has been agreed upon between the parties, the seller is obligated to sell the good or service at that price. If the seller changes the price, they must notify the buyer of the change and obtain their consent before proceeding with the sale.

Here are some steps you can take:

1. Gather any documentation you have, such as the original booking confirmation and any communication from KLM regarding the change in price.
2. Contact KLM customer service and request an explanation for the change in price, including how it was calculated.
3. If KLM cannot provide a satisfactory explanation, you can escalate the issue to their complaints department.
4. If the issue remains unresolved, you can consider filing a complaint with a consumer rights organization or seek legal advice.

In the future, it may be helpful to carefully review any terms and conditions related to the service you are booking and to ask for clarification on any pricing discrepancies before making a payment.