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José M.
José M., Attorney
Category: European Law
Satisfied Customers: 6081
Experience:  Spanish Attorney
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My friend's brand new Rolex watch was stolen out of a 5 star

Customer Question

Hi my friend's brand new Rolex watch was stolen out of a 5 star hotel chain in Barcelona's room safe. In your opinion does she have a legal claim?
Submitted: 2 years ago.
Category: European Law
Expert:  José M. replied 2 years ago.
Hi there
Legaly they have not real responsability as they never was informed for you and they were not responsible as depositors, but you are following the rights steps and you could get some indemnithation from they, even when they do not have the legal obligation to pay
Try to get an agrement, its your only chance
Thank you
Customer: replied 2 years ago.
even though a watch was in the room safe they are not responsible at all? Shouldn't they at least be able to provide video footage?
Expert:  José M. replied 2 years ago.
they are not at all
You only chance its to try an agrement
There are not videos inside rooms
Expert:  José M. replied 2 years ago.
If you do not have further questions I gently ask for a good rate of the service
Thank you