Hi again, and thanks for your reply.
Right up at the top of the answer box you should see a light beige 'strip' going across, which says (from the left) 'Styles', then B, I, U, a scissors icon, etc. This is the toolbar which enables you to do things like make your letters bold,
by clicking on the 'B' for example. You will find the blue and green 'tree icon' there; this is used to include pictures in your reply to me.
If you can post your picture(s) on a photosharing site like 'PhotoBucket.com' or 'Shutterfly.com', then copy the 'url' (link) to it and send it here, I will be able to view it.
If you can't do that, you can email your photo [email protected]
and in the subject line write: "FOR CHER/CERECITA", and Customer Service will forward it to me. I don't know how long that will take, though.