Employment Law

Employment law questions? Ask an employment lawyer.

Ask a Lawyer,
Get an Answer ASAP!

I was at a Mcdonalds last night and was treated so poorly…

Customer Question
Good Morning -...

Good Morning - I was at a Mcdonalds last night and was treated so poorly from the Manager onsite. This was around 11:45pm and went through the drive thru window to order a mcrib no sauce with just pickles and a salad. Went to the 1st drive thru paid and the manager onsite said please go to the 2nd window for your food. I went to the 2nd window and cars behind me were all getting there food but I kept sitting there for over 10 minutes - I started blowing my horn and they kept ignoring me and in my back window I can see them laughing and not doing anything inside. Another car went by and they are still ignoring me. About 15 minutes later - they gave me my food - I told them I will be calling the corporate office will make a complaint.

Lawyer's Assistant: What state is this in? And how old is the car?

I was leaving the McDonalds and on my way back home - I took out my mcrib sandwich and I am not kidding you - the sandwich was overflowed with the barbecue sauce and was all over the box - these kids at this Mcdonalds did this on purpose. I turned around and went straight back went inside and asked for the manager. It was the same lady who told me to go to the 2nd window and forgot about me. I told her extremely upset I was and how they messed up my order and how long I waited and I asked her for her name and she wouldn't give it to me- I asked her again and she wouldn't give it to me - She went to the register and took money out and said here is your refund. I told her I don't want a refund all I want is my sandwich with no sauce. She put the money in my hand and dropped it on the counter and asked her for her last name again and she said I am going to call the cops. I said please do - that is the only way for me to get your last name to file a complaint against you. The cops came and told them what happened and they understand my story but that manager said your are not allowed back on these premises. I was treated so poorly and this is what I get in return. Her name is***** and this happened at the Wesley Chapel, Florida Mcdonalds. I drive a Mercedes GL 450

Lawyer's Assistant: Has anything been filed or reported?

I am not allowed back at this Mcdonalds - It will be considered trespassing

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I am so upset that these kids at this mcdonalds did not get in trouble for this for how they treated me and I am the one that is paying the price

Submitted: 8 months ago.Category: Employment Law
Show More
Show Less
Ask Your Own Employment Law Question
Answered in 7 minutes by:
12/15/2017
Employment Lawyer: Lucy, Esq., Lawyer replied 8 months ago
Lucy, Esq.
Lucy, Esq., Lawyer
Category: Employment Law
Satisfied Customers: 32,264
Experience: Former judicial law clerk, lawyer
Verified

Hi,

I'm Lucy, and I'd be happy to answer your questions today. I'm sorry to hear that this happened.

Legally, a business has a right to refuse service to anyone, with or without a reason, so while their behavior was highly inappropriate, I'm afraid it's not illegal. If you had some reason to believe that the way they treated you was based on illegal discrimination - such as race, ethnicity, religion, or color - that would be illegal. They also have a right to ban someone from the premises.

What you can do, however, is report to the company how you were treated. They will likely want to make things right by offering some sort of accommodation. They'll be interested to hear that people are getting a negative view of the McDonald's brand because of how the employees at this location treat customers. You can try calling the store today to see if there is an owner or manager above the person you spoke with. If the business is a franchise, there could be someone local to talk to. Otherwise, you could also ask if they have a district manager you can speak with, or send a message to McDonald's corporate offices at:

2111 McDonald's Dr.,
Oak Brook, IL 60523

1-***-***-****

The website also has a link if you'd prefer to leave feedback about the experience online, but you may be more likely to get a response by calling.

https://www.mcdonalds.com/us/en-us/contact-us/restaurant-feedback.html

If you have any questions or concerns about my response, please reply WITHOUT RATING. It's important that you are 100% satisfied with my courtesy and professionalism. Otherwise, please rate my service positively so I am paid for the time I spend answering questions. If you are on a mobile device, you may need to scroll to the right. There is no charge for follow-up questions. Thank you.

Ask Your Own Employment Law Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an employment lawyerLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Lucy, Esq. Your Own Question
Lucy, Esq.
Lucy, Esq.
Lucy, Esq., Lawyer
Category: Employment Law
Satisfied Customers: 32,264
32,264 Satisfied Customers
Experience: Former judicial law clerk, lawyer

Lucy, Esq. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I must thank you all for such a positive and knowledgeable Expert in your Employment Law category. She has provided much relief and answers for me in the midst of dealing with a case. I am totally pleased with her customer service and care.

MildredWashington, DC

Excellent direction from Socrateaser to help me preserve and pursue my rights as a proud American who has become unemployed in this messed-up economic downfall. Thank you

Happy CustomerDenver, CO

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

< Previous | Next >

Meet the Experts:

Allen M., Esq.

Allen M., Esq.

Employment Lawyer

13,334 satisfied customers

Employment/Labor Law Litigation

Marsha411JD

Marsha411JD

Lawyer

12,490 satisfied customers

Licensed Attorney with 29 yrs. exp in Employment Law

Infolawyer

Infolawyer

Lawyer

12,478 satisfied customers

Licensed attorney helping employers and employees.

JB Umphrey

JB Umphrey

Lawyer

6,273 satisfied customers

Assisting employees and employers for over 14 years.

John

John

Employment Lawyer

4,029 satisfied customers

Exclusively practice labor and employment law.

Dimitry K., Esq.

Dimitry K., Esq.

Attorney

3,007 satisfied customers

I provide employment and discrimination law advice in my own practice.

ScottyMacEsq

ScottyMacEsq

Lawyer

2,893 satisfied customers

Licensed Texas General Practice Attorney

< Previous | Next >

Related Employment Law Questions
Um, once i refreshed page, everything i had already typed
um, once i refreshed page, everything i had already typed was lost. and it took me over 2 hours to type it in an im not even telling u guys everything right this sec just the more important parts. so … read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
I recently gave my two week notice to my company and two
I recently gave my two week notice to my company and two days before my last day mind you I had said I would work mine full two weeks, 2 days before my last day I went to work at my regular time went … read more
Allen M., Esq.
Allen M., Esq.
Employment Lawyer
Juris Doctor, Cum Laude
13,334 satisfied customers
5 months ago, I was diagnosed with breast cancer. I work at
5 months ago, I was diagnosed with breast cancer. I work at a local fast food restaurant. I have worked there for a total of 25 years. When I was diagnosed, my co-workers put a fund jar for me in the … read more
Infolawyer
Infolawyer
Lawyer
Doctoral Degree
12,478 satisfied customers
my question is I have been working for Arbys for 1 year. The
my question is I have been working for Arbys for 1 year. The general manager has made bad decisions concerning food safety and employee safety and has treated me badly. I went to the supervisor and he… read more
LawGuy
LawGuy
Juris Doctor
123 satisfied customers
I wear hearing aids and i am currently working in a bank as
I wear hearing aids and i am currently working in a bank as a teller. I have only been on the job for 2 weeks. Last week my branch manager asked me if i have a hearing problem and i replied yes i wear… read more
Sam
Sam
Attorney
Doctoral Degree
10,701 satisfied customers
I purchced 2 DealChicken offers of $20.00 for $40.00 in food
I purchced 2 DealChicken offers of $20.00 for $40.00 in food or drink in Jan. and used one in March. I went to the supplier, Sportsman's Fine Wine and Spirits at 3205 E. Camelback Rd. Phoenix, AZ 8501… read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
I was terminated 3/11/12 for an incident that happened 2/9/12
I was terminated 3/11/12 for an incident that happened 2/9/12 for "not telling a manager on duty" On 2/9/12 I witnessed an employee spit in a guest food with another employee. The kid that i witnessed… read more
Infolawyer
Infolawyer
Lawyer
Doctoral Degree
12,478 satisfied customers
I was fired from a job on Feburary 2nd 2012 for making a loan
I was fired from a job on Feburary 2nd 2012 for making a loan to my mother. our company does not allow loan to family members or relatives,however the person who was my manager for 4 years and my prev… read more
Allen M., Esq.
Allen M., Esq.
Employment Lawyer
Juris Doctor, Cum Laude
13,334 satisfied customers
Can an employee refuse to do a particular job stating hearing
Can an employee refuse to do a particular job stating hearing disability with no doctor proof of a disability or can employees refuse to do a job and get put in other jobs and others can't refuse.… read more
JB Umphrey
JB Umphrey
Lawyer
Juris Doctor
6,273 satisfied customers
I have a question. This happened 30 minutes ago. I was schedule
I have a question. This happened 30 minutes ago. I was schedule to leave at 5pm and I told my managers so many times that I have to go. They ignore me. I work at McDonalds and I'm a Drive-thru Cashier… read more
Help4Health
Help4Health
Attorney and Counselor at Law
Doctor of Jurisprudence
31 satisfied customers
I have a work situation I need advice with I recently got
I have a work situation I need advice with I recently got a new manager who was an interim supervisor and with restructuring became manager She is very unprofessional and until recently has harassed p… read more
MDLaw
MDLaw
Attorney
Post-Doctoral Degree
358 satisfied customers
My fiance was going through training at a Chipotle. One of
My fiance was going through training at a Chipotle. One of the managers who hired him said he was doing a good job and put on his file that his goal was to make kitchen manager in 30 days. He was only… read more
Infolawyer
Infolawyer
Lawyer
Doctoral Degree
12,478 satisfied customers
I am a Director of Operations for a McDonalds franchee. My
I am a Director of Operations for a McDonald's franchee. My salary is 100,000. I have been with McDonald's pretty much since I was 16 years old. I am 36 now. The bulk of my McDonald's employment was w… read more
Infolawyer
Infolawyer
Lawyer
Doctoral Degree
12,478 satisfied customers
On my day off i went to my job and paid for my food like a
On my day off i went to my job and paid for my food like a normal cusotmer. As I was the MOD kept making smart comments to me i ignored the comment for a whole entire hour.Then I sat and ate with anot… read more
Ray
Ray
Lawyer
Doctoral Degree
33,786 satisfied customers
One day a manager of a Mcdonalds made harrasing statment to
One day a manager of a Mcdonalds made harrasing statment to an employee and made her cry so i also an employee called the hotline on the manager, I gave true information but a false name because when … read more
Allen M., Esq.
Allen M., Esq.
Employment Lawyer
Juris Doctor, Cum Laude
13,334 satisfied customers
My 16 year old daughter worked at a fast food restaurant. Another
My 16 year old daughter worked at a fast food restaurant. Another girl was working the drive through window, and my daughter helped her by preparing the food for the order. The other girl came over to… read more
MDLaw
MDLaw
Attorney
Post-Doctoral Degree
358 satisfied customers
My daughter and her boy-friend are managers at a Alabama
My daughter and her boy-friend are managers at a Alabama McDonalds. Their store manager has become very hostile towards both due to her boy-friend getting hurt on the job and they were not going to pa… read more
Marsha411JD
Marsha411JD
Lawyer
Doctoral Degree
12,490 satisfied customers
I work at a fast food rest. A customer called the 800 line
I work at a fast food rest. A customer called the 800 line and cimplained that the cashier was rude, and the manager told her to get out of her drive thru. The company has launched an investigation, v… read more
Lady Themis
Lady Themis
Attorney
Doctoral Degree
65 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x