Employment Law Questions? Ask an Employment Lawyer.
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Yes, an email that purports to come from the patient is sufficient for you to speak to the patient's attorney. If the patient were to complain in the future and act as though the email was not from the patient, then you can point out that the email appeared to be in response to your letter sent to the patient, and so it was reasonable to take the email at face value. Moreover, when you do speak to the attorney, he would be in a world of trouble if he misrepresented that he was the patient's attorney. So, I would be comfortable communicating with the attorney. However, you are indeed within your rights to refuse to speak to the attorney until you are given a letter of representation signed by the patient.
Does that answer your question? Please let me know if you need clarification, as I am happy to continue helping you until you are satisfied.
Hello again. I apologize for the late reply ... I wasn't immediately alerted that you responded with a follow-up question.
If the lawyer wants copies of documents, I would require something signed by the patient indicating that it's okay to release the documents (such as the invoice). Let me know if you have further questions. I will be online for a while tonight. Thanks.
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