Employment Law Questions? Ask an Employment Lawyer.
Hello there --
Unfortunately, we cannot tell you anything about employment law in Singapore. Even if you are a US citizen and even if the company is US owned, because the location you are at in Singapore means that the employment laws in Singapore apply unless you have a written contract with the company that sets out the terms of your foreign employment and sets out the applicable state law that is to be used in the event of a dispute. If you do not have such a contract, then the law of Singapore applies and I honestly cannot tell you what your recourse would be, if any, under Singapore law. What I CAN tell you is that even in the United States, the employers generally hold all of the cards and unless you have a written employment contract or you are a union member, then you are what is called an "employee at will" meaning that you can be written up, demoted or terminated for any reason or for no reason at all. Arguably, if there is a company policy in writing that an employer is violating and you can prove it, then you can hire an attorney and sue the company for their actions of violating their own employment guidelines -- but that is in the US.
You have to contact customer service. I have nothing to do with the refund system.