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Answered in 5 minutes by:
4/27/2023
Cody, Computer Support Specialist
Category: Email
Satisfied Customers: 22,841
Experience: Systems Engineer
VerifiedWelcome to Just Answer!
My name is ***** ***** Microsoft certified tech with 14 years of experience.
You may receive an option for remote assistance. This only works on a computer.
If you would like this option, please let me know. If not, continuing in the chat is perfectly fine.
I'm sorry to hear that you're locked out of your Outlook account.
I know it can be frustrating when you're unable to access your email.
Please enter your email address at the following link and click next. https://account.live.com/ResetPassword.aspx
It will show your recovery methods that are on the account. Click 'Show more verification methods'
If you have access to the recovery methods on your account.
It will ask to verify your phone number or backup email address.
It will then text or email you a code to enter.
- Use a device where you’ve signed in before
- Choose a familiar Wi-Fi network, such as at home or work.
- If you're using a VPN, disable it.
- If you have too many failed attempts, it's best to try again in 24-48 hours.
If you do not have any recovery method, please go to the following link and fill out the form shown. https://account.live.com/acsr
Answer as many questions as possible in the most detail to try and recover your account.
See this video at the following link on how to complete the form. https://www.youtube.com/watch?v=eAGyqGE8kJw&ab_channel=MicrosoftHelps
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