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Second opinion ]] G and I am trying to order The Mother's
second opinion ]] Hi, my name is***** and I am trying to order The Mother's Day DNA Kit for $59.00, but in doing so someone named Erie Washington, has been using my email address l**************@*****… read more
RobertS
RobertS
Data Engineer
Master's Degree
462 satisfied customers
I apparently have two accounts and wish to only have one as
I apparently have two accounts and wish to only have one as I am NOT a techie and can only handle one thing at a time. I wish to combine the two accounts into one under one e-mail, and one password. T… read more
Stefan
Stefan
IT Manager / Webmaster
Associate Degree
2,055 satisfied customers
I ordered a DNA kit for my cousin it is ready to mail. He
I ordered a DNA kit for my cousin it is ready to mail. He does not have a computer or email. How do I set him up on my site? … read more
Shawn
Shawn
IT Analyst / Consultant
Masters in Information Systems
3,776 satisfied customers
My wife and I bought 2 DNA kits hers has been activated and
My wife and I bought 2 DNA kits hers has been activated and posted Ican not activate mine probably because I only used the one Email address I have now opened a new gmail account***@******.*** can you… read more
Moses C
Moses C
Bsc
3,471 satisfied customers
I have my mother-in-laws DNA test listed under my email
I have my mother-in-laws DNA test listed under my email account. I would also like to register my husbands and my DNA's activation code under the same email address how do I do that? … read more
Dustin
Dustin
Support Technician
9,636 satisfied customers
I ordered a DNA kit yesterday and I I think I did it wrong
I ordered a DNA kit yesterday and I I think I did it wrong it was supposed to be a gift for my husband. Need help … read more
Kent
Kent
Web Developer/Programmer/Computer Tech.
Bachelor of Science in Information Technology
2,244 satisfied customers
I sent in my DNA test and have never received an email that
I sent in my DNA test and have never received an email that you received it. My name is***** … read more
Kent
Kent
Web Developer/Programmer/Computer Tech.
Bachelor of Science in Information Technology
2,244 satisfied customers
I received an email that my results were in! I activated my
Hi, I received an email that my results were in! I activated my kit on an old phone and my activation number from my kit somehow did not transfer into my new phone. I do however have the activation co… read more
Jim Aloye
Jim Aloye
CEO/Founder/Owner
Bachelor of Science
704 satisfied customers
I had a yahoo email address. Now I use gmail and hate it but
Long I had a yahoo email address. Now I use gmail and hate it but because of ancestry, I do not want to go back to that yahoo address now. However, since my husband needs an address sent to my laptop,… read more
VanHilton M
VanHilton M
Computer Technician
Bachelor of Science and Information Technology
5,172 satisfied customers
I have purchased DNA kit. I was previously a member of
I have purchased DNA kit. I was previously a member of Ancestry but I do not have access to my then login/member details. I have changed my email address which often stops me from going further. I can… read more
Mr.Med
Mr.Med
3,465 satisfied customers
My wife is Mary Dyer and she sent in a DNA to have checked
my wife is Mary Dyer and she sent in a DNA to have checked and she put down an incorrect email address. t … read more
Bing
Bing
Freelance IT Consultant
2,031 satisfied customers
Where are my DNA results? I have not received any response
I have not received any response as of yet. Its been at least a month. Herman Martinez 213 Calle Evangeline, Bernalillo, NM. My email: ***@******.*** … read more
Rei Guimmayen
Rei Guimmayen
Tech Support
Bachelor's Degree
3,180 satisfied customers
How can I obtain dna results today on my computer for a
how can I obtain dna results today on my computer for a family member who has not yet seen his results? … read more
Dustin
Dustin
Support Technician
9,636 satisfied customers
I cant get into my DNA account. Oh i may be but i dont think
I cant get into my DNA account. JA: Are you logged into your email account on any other devices? Customer: Oh i may be but i dont think so. I will check JA: Do you have security questions or a phone n… read more
John
John
System/Network administrator
High School or GED
3,196 satisfied customers
I have a temporary account but now have mailed in my dna
I have a temporary account but now have mailed in my dna sample and when I try to enter the # on line I am told my email is already being used! What do I do? … read more
Pete
Pete
Senior Engineer
Bachelor's Degree
3,628 satisfied customers
We disagree on the email address and the password I have
We disagree on the email address and the password ***** have saved in my notes. I don't want to lose any data you might find nor do I want to pay for the kit if the results won't be sent to me. My cor… read more
Hema Malini
Hema Malini
B Tech
561 satisfied customers
I sent my sample in end of November 2017, hadn't heard
My name is********, I sent my sample in end of November 2017, hadn't heard anything , tell recently I talked to a person at your location she mentioned that I had't activated my account. Which I've do… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I ordered my Ancestry DNA profile, but have been unable to
I ordered my Ancestry DNA profile, but have been unable to access the results. AnAncestry support team member notified me that I apparently have duplicate AOL accounts, which created this result. I ha… read more
Martin
Martin
Network Engineering Diploma
1,817 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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