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I have been locked out of my Microsoft live email account
I have been locked out of my Microsoft live email account for over three months. I have two factor authentication and I am unable to get past the authenticator app because the code they gave me is inc… read more
Divyansh
Divyansh
Bachelor's Degree
2,929 satisfied customers
I purchased a new laptop & in order to get all the
I purchased a new laptop & in order to get all the advantages of my microsoft account I had to changed my phone # on my account to a cell phone so I could get a security code. Microsoft has put a hold… read more
Tech-Expert
Tech-Expert
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I tried to change my password and telephone number I already
i tried to change my password ***** telephone number I already registerd . Ans it says I have to wait a month for that. And now I cannnot use my hotmail adress … read more
Michael
Michael
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IST
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Microsoft stopped my email witch is about one month ago have
Microsoft stopped my email witch is***@******.*** about one month ago have tried to recover numerous times with no luck have had my same email 15 years do not understand … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
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I have an issue with Hotmail but haven't given any details
I have an issue with Hotmail but haven't given any details yet... … read more
Max
Max
IT Consultant, Network and System Admin
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For the last several months I have been unable to access my
For the last several months I have been unable to access my Hotmail on my lap top. I can still access them on my cell phone. Not been a problem until I started my job search. … read more
ShafaatR
ShafaatR
Network Administrator
MS Computer Sciences (Telecom and Networking)
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Something changed on my hotmail account a couple of days
Hi Pearl, something changed on my hotmail account a couple of days ago. It says there is a password ***** I failed to record that and I was not able to use the online help to recover it. It now says "… read more
Nilesh
Nilesh
CEO
Bachelor's Degree
1,771 satisfied customers
Can't login to Hotmail account, forgot password is not
can't login to Hotmail account, forgot password ***** ***** working. Two factor authentication was setup but I had to restore my iPhone last week. Now forgot password ***** ***** for authentication co… read more
Expert
Expert
Bachelor Engineering
3,533 satisfied customers
I have forgot my hotmail email password. because it was
hi i have forgot my hotmail email password. because it was created about 20 years ago and not used much. dont remember security answers. or no ore access to that phone number. i tried to do my best to… read more
Tech Raksh
Tech Raksh
Customer support Engineer
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I was just locked out of my hotmail email because I lost my
I was just locked out of my hotmail email because I lost my cellphone and a security code was sent to it. I added my new cellphone number and it was verified but there is a 30-day wait period. I need … read more
Cody
Cody
Systems Engineer
Bachelor's Degree
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I havd changed phone and been locked out of my hotmail
Second opinion] Hi, i havd changed phone and been locked out of my hotmail account. Tried to reset but denied because of not enough info. How can I get help? Kind regards Malin … read more
Robert H
Robert H
Senior IT Technician
Bachelor of Science
2,390 satisfied customers
I need to get into my account. and I am the owner of the
My name is***** and I am the owner of the***@******.*** Microsoft Account.My home computer's login password ***** ***** Microsoft's Account password. I usually Reset my password ***** month or so because of my medically induced short-term memory - I forget it a lot.All was fine until 4 weeks ago when I went into Microsoft to reset my password ***** I decided to try 2-step Authentication- BIG MISTAKE! I forgot my password ***** few days later and went to reset it but the contact details on my Account are:1. My personal mobile phone number which works fine and 2. My work Gmail email address (which now does not exist as I retired 2 years ago on medical grounds.)So on resetting my password ***** was sent a code to my mobile fine. First step done. So on the second step authentication they sent a code to the non-existent Gmail address. As expected I could not reset my password. I went through lots of online automatic solutions and was even sent online to a 3rd party IT support service - nothing came of it all. Please just get a user to enter my account and take off the two step authentication so I can just reset my password ***** get into my PC.I have an event in 3 weeks which needs the files in my PC which took me months to prepare.My name is***** and I am the owner of the***@******.*** Microsoft Account.My home computer's login password ***** ***** Microsoft's Account password. I usually Reset my password ***** month or so because of my medically induced short-term memory - I forget it a lot.All was fine until 4 weeks ago when I went into Microsoft to reset my password ***** I decided to try 2-step Authentication- BIG MISTAKE! I forgot my password ***** few days later and went to reset it but the contact details on my Account are:1. My personal mobile phone number which works fine and 2. My work Gmail email address (which now does not exist as I retired 2 years ago on medical grounds.)So on resetting my password ***** was sent a code to my mobile fine. First step done. So on the second step authentication they sent a code to the non-existent Gmail address. As expected I could not reset my password. I went through lots of online automatic solutions and was even sent online to a 3rd party IT support service - nothing came of it all. Please just get a user to enter my account and take off the two step authentication so I can just reset my password ***** get into my PC.I have an event in 3 weeks which needs the files in my PC which took me months to prepare.My name is***** and I am the owner of the***@******.*** Microsoft Account.My home computer's login password ***** ***** Microsoft's Account password. I usually Reset my password ***** month or so because of my medically induced short-term memory - I forget it a lot.All was fine until 4 weeks ago when I went into Microsoft to reset my password ***** I decided to try 2-step Authentication- BIG MISTAKE! I forgot my password ***** few days later and went to reset it but the contact details on my Account are:1. My personal mobile phone number which works fine and 2. My work Gmail email address (which now does not exist as I retired 2 years ago on medical grounds.)So on resetting my password ***** was sent a code to my mobile fine. First step done. So on the second step authentication they sent a code to the non-existent Gmail address. As expected I could not reset my password. I went through lots of online automatic solutions and was even sent online to a 3rd party IT support service - nothing came of it all. Please just get a user to enter my account and take off the two step authentication so I can just reset my password ***** get into my PC.I have an event in 3 weeks which needs the files in my PC which took me months to prepare.My name is***** and I am the owner of the***@******.*** Microsoft Account.My home computer's login password ***** ***** Microsoft's Account password. I usually Reset my password ***** month or so because of m… read more
Jason Jones
Jason Jones
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Forgot my password for my outlook email address? Only to my
Forgot my password ***** my outlook email address? … read more
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I forgot my login password for the hotmail account that I
I forgot my login password ***** the hotmail account that I established a long time ago and i am having trouble recovering it. Hope you can hekp me … read more
Kris R
Kris R
IT Manager
Computing
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My husband had a stroke in january 2017. He cannot remember
my husband had a stroke in january 2017. He cannot remember his password ***** ID . … read more
Mr.Med
Mr.Med
3,470 satisfied customers
I can not remember by password, and I just got a new iphone
Hello, So I can not remember by password, and I just got a new iphone so I have to put in all my passwords again I had previously set a 2nd verification The problem is that I can not set that up again… read more
Randy IT Tech
Randy IT Tech
Internet Technology Consultant
High School or GED
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My 10 year old son forgot s outlook account password and has
My 10 year old son forgot his outlook account password ***** has been locked out after too many unsuccessful attempts. The two step verification process sends code to email (which worked fine) and the… read more
Jason Fenoglio
Jason Fenoglio
45 satisfied customers
I need to rest my password XXXXX msn hotmail. I changed my password
I need to rest my password XXXXX msn hotmail. I changed my password XXXXX few days ago & now I am blocked out because I signed in too many times wrong. I need to get to my emails. I need help to rest … read more
Engineer-Thomas
Engineer-Thomas
Software Consultant & Engineer
Bachelor's Degree
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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