I broke my old phone yesterday,I dropped it on concrete it…

is this you r new phone? how about the old mobile?

Okay, just to let you know that we can only recover you data on the broken phone if you have setup a backup on google cloud.

Yes, we may not recover you data if the back is not setup properly on google cloud

You can sign in first your google on your new phone so we can check if you have a backup.

Okay, if you have a PC. you can try to login to your google account first and register your new mobile device.

What is your google email?

I mean your old google email on your broken phone?

do you can still access this email?

Okay, so your only option now is to use your new gmail account***@******.***

But using this email will lose your chance on recovering your data from your old phone

Yes, if you used your new google email

what is the email password ********@******.***?

I will try to help check if possible you can get any data

your phone number will not be accepted as your google password

Okay, but its not accepting the number.

Please check the photo on other device that connected to your***@******.*** account that can help you reset your password

Okay, sorry so totally we can recovered your account.

do you remember all your security question for***@******.***?

Answer your security question

>Father's middle name?

To get a verification code, first confirm the recovery email address you added to your account da••••••@hotmail.com

can you type the full email?

da••••••@hotmail.com

An email with a verification code was just sent to***@******.***

You can check your hotmail email not for verification code

we need the verification code sent to your***@******.*** by google to access your email

Yes to access your email and set a password

I can fully recover from my end due to location services enable to your account settings. You need to access the link to recover your account

https://support.google.com/accounts/answer/7299973?hl=en

Let me know if you need further assistance, I'm more than happy to assist on you.
Please help rate my prompt assistance for me to improve further my customer service skills.
Thank you,

Okay, I am not familiar as well on the winodw

Yes, it just app to access your email

Here's the guide on how to backup and restore your data

https://support.google.com/android/answer/2819582?hl=en