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My former PC was stolen on 29 Nov'19. Im trying to
im trying to straighten out my Google account and recover my 2 gmail accounts and data which were disabled mid Dec. so I can access them from my new replacement laptop … read more
Samuel NetEngineer
Samuel NetEngineer
Associate's Degree
2,183 satisfied customers
I really hope you can help me. I am having such a dilemma at
I really hope you can help me. I am having such a dilemma at the moment. On Thursday night I tried to log in to my google account and a message appeared saying google cant verify the account. I now cannot access my gmail account either or any account connected to google. My gmail has important mail that I need to access and I have no way to transfer them to a different email account. I am so disappointed in google at the moment. I did a recovery request giving my password ***** used and my cellphone number but could not remember when I opened my google account since it has been many years ago. I have been with google for more than 10 years and this is the worst support I have ever had. Have read multiple complaints about this and not any solutions. Most people got the same answer as I got after trying to recover their accounts that the account could not be recovered. … read more
Josh
Josh
It Support Specialist
Associate Degree
8,540 satisfied customers
I need to get into my account. and I am the owner of the
My name is***** and I am the owner of the***@******.*** Microsoft Account.My home computer's login password ***** ***** Microsoft's Account password. I usually Reset my password ***** month or so because of my medically induced short-term memory - I forget it a lot.All was fine until 4 weeks ago when I went into Microsoft to reset my password ***** I decided to try 2-step Authentication- BIG MISTAKE! I forgot my password ***** few days later and went to reset it but the contact details on my Account are:1. My personal mobile phone number which works fine and 2. My work Gmail email address (which now does not exist as I retired 2 years ago on medical grounds.)So on resetting my password ***** was sent a code to my mobile fine. First step done. So on the second step authentication they sent a code to the non-existent Gmail address. As expected I could not reset my password. I went through lots of online automatic solutions and was even sent online to a 3rd party IT support service - nothing came of it all. Please just get a user to enter my account and take off the two step authentication so I can just reset my password ***** get into my PC.I have an event in 3 weeks which needs the files in my PC which took me months to prepare.My name is***** and I am the owner of the***@******.*** Microsoft Account.My home computer's login password ***** ***** Microsoft's Account password. I usually Reset my password ***** month or so because of my medically induced short-term memory - I forget it a lot.All was fine until 4 weeks ago when I went into Microsoft to reset my password ***** I decided to try 2-step Authentication- BIG MISTAKE! I forgot my password ***** few days later and went to reset it but the contact details on my Account are:1. My personal mobile phone number which works fine and 2. My work Gmail email address (which now does not exist as I retired 2 years ago on medical grounds.)So on resetting my password ***** was sent a code to my mobile fine. First step done. So on the second step authentication they sent a code to the non-existent Gmail address. As expected I could not reset my password. I went through lots of online automatic solutions and was even sent online to a 3rd party IT support service - nothing came of it all. Please just get a user to enter my account and take off the two step authentication so I can just reset my password ***** get into my PC.I have an event in 3 weeks which needs the files in my PC which took me months to prepare.My name is***** and I am the owner of the***@******.*** Microsoft Account.My home computer's login password ***** ***** Microsoft's Account password. I usually Reset my password ***** month or so because of my medically induced short-term memory - I forget it a lot.All was fine until 4 weeks ago when I went into Microsoft to reset my password ***** I decided to try 2-step Authentication- BIG MISTAKE! I forgot my password ***** few days later and went to reset it but the contact details on my Account are:1. My personal mobile phone number which works fine and 2. My work Gmail email address (which now does not exist as I retired 2 years ago on medical grounds.)So on resetting my password ***** was sent a code to my mobile fine. First step done. So on the second step authentication they sent a code to the non-existent Gmail address. As expected I could not reset my password. I went through lots of online automatic solutions and was even sent online to a 3rd party IT support service - nothing came of it all. Please just get a user to enter my account and take off the two step authentication so I can just reset my password ***** get into my PC.I have an event in 3 weeks which needs the files in my PC which took me months to prepare.My name is***** and I am the owner of the***@******.*** Microsoft Account.My home computer's login password ***** ***** Microsoft's Account password. I usually Reset my password ***** month or so because of m… read more
Jason Jones
Jason Jones
AAS Information Technology
12,940 satisfied customers
I can't recover my gmail account. This time I was using the
This time I was using the laptop and do want to mention I am 46 years old and not very good at using the laptop … read more
RobsWorld
RobsWorld
Desktop Support Engineer
579 satisfied customers
Is this gmail. Phone. What's that. I have been hacked
Is this gmail JA: How do you usually access Gmail? On a phone or tablet, or through a web browser? Customer: Phone JA: What troubleshooting have you tried? Customer: What's that JA: The Email Technici… read more
Miro
Miro
Computer Scientist
Bachelor's Degree
781 satisfied customers
I'm totally forgot my password gmail that I can log in my
I'm totally forgot my password ***** that I can log in my Facebook (***@******.***) … read more
Mr.Med
Mr.Med
2,309 satisfied customers
I forgot my password. Trying to recover my Gmail account.
Do you have security questions or a phone number on file to help reset your password?… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
3,142 satisfied customers
A tech was supposed to call me. Yahoo. Phone. Everything
A tech was supposed to call me JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: Yahoo JA: How do you usually access Yahoo? On a phone or tablet, or through a web browser? Custom… read more
Hema Malini
Hema Malini
B Tech
489 satisfied customers
I am locked out of my gmail account and contacts. I had
Hi! I am locked out of my gmail account and contacts. I had service rep. at Freedom mobile that did a factory reset on my phone. I have tried everything on your suggest recover. I had changed my phone… read more
Tim
Tim
Bachelors in Information Technology
500 satisfied customers
Help me to reset my gmail password. 7862265600. Email his
Anything else you want the Email Expert to know before I connect you?… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
3,142 satisfied customers
My Facebook is doing a security check I need help. It won't
This is a new Facebook I just set up about a month ago … read more
Mr.Med
Mr.Med
2,309 satisfied customers
Have promlem with my gmail account. Phone somebody hacked my
Second opinion] hi there have promlem with my gmail account … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
3,142 satisfied customers
My boyfriend was diagnosed with dementia and also had a
My boyfriend was diagnosed with dementia and also had a stroke. He wants to recover his old email, but I am unable to help him. I am his girlfriend Corrie King and my email is***@******.***. Please em… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
3,142 satisfied customers
I suspect that someone was tampering with my gmail. Some
I suspect that someone was tampering with my gmail. Some emails of high importance were deleted. … read more
Tim
Tim
Bachelors in Information Technology
500 satisfied customers
I have been without a computer for 4 months and I can't log
I have been without a computer for 4 months and I can't log into my gmail or adsense accounts. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
3,142 satisfied customers
I accidently delete my acaunt but i want to recover it and i
i accidently delete my acaunt but i want to recover it and i cant … read more
derrickonline
derrickonline
Information Technology Manager
125 satisfied customers
Google can't verify ownership of gmail account. I don't
Google can't verify ownership of gmail account. I don't remember the password ***** month I opened account… read more
PC_Wizzard
PC_Wizzard
IT Technician
1,370 satisfied customers
I cannot access my email to account. I changed my password
I cannot access my email to account. I changed my password ***** night but keep receiving an error to logging in. I tried to account recovery page but it does accept my other email account. And I do r… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
3,142 satisfied customers
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A. Stevens

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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