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Hi pearl I updated my cell phone and got locked out of my email … read more
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I have not used my aol account since December. I am 70 and
I have not used my aol account since December. I am 70 and techno illiterate. I think I have an aole email passwaord but I am not sure. I want to clean up the mess I created. Can you help. I am better… read more
ChrisC
ChrisC
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I need to get into my account. and I am the owner of the
My name is***** and I am the owner of the***@******.*** Microsoft Account.My home computer's login password ***** ***** Microsoft's Account password. I usually Reset my password ***** month or so because of my medically induced short-term memory - I forget it a lot.All was fine until 4 weeks ago when I went into Microsoft to reset my password ***** I decided to try 2-step Authentication- BIG MISTAKE! I forgot my password ***** few days later and went to reset it but the contact details on my Account are:1. My personal mobile phone number which works fine and 2. My work Gmail email address (which now does not exist as I retired 2 years ago on medical grounds.)So on resetting my password ***** was sent a code to my mobile fine. First step done. So on the second step authentication they sent a code to the non-existent Gmail address. As expected I could not reset my password. I went through lots of online automatic solutions and was even sent online to a 3rd party IT support service - nothing came of it all. Please just get a user to enter my account and take off the two step authentication so I can just reset my password ***** get into my PC.I have an event in 3 weeks which needs the files in my PC which took me months to prepare.My name is***** and I am the owner of the***@******.*** Microsoft Account.My home computer's login password ***** ***** Microsoft's Account password. I usually Reset my password ***** month or so because of my medically induced short-term memory - I forget it a lot.All was fine until 4 weeks ago when I went into Microsoft to reset my password ***** I decided to try 2-step Authentication- BIG MISTAKE! I forgot my password ***** few days later and went to reset it but the contact details on my Account are:1. My personal mobile phone number which works fine and 2. My work Gmail email address (which now does not exist as I retired 2 years ago on medical grounds.)So on resetting my password ***** was sent a code to my mobile fine. First step done. So on the second step authentication they sent a code to the non-existent Gmail address. As expected I could not reset my password. I went through lots of online automatic solutions and was even sent online to a 3rd party IT support service - nothing came of it all. Please just get a user to enter my account and take off the two step authentication so I can just reset my password ***** get into my PC.I have an event in 3 weeks which needs the files in my PC which took me months to prepare.My name is***** and I am the owner of the***@******.*** Microsoft Account.My home computer's login password ***** ***** Microsoft's Account password. I usually Reset my password ***** month or so because of my medically induced short-term memory - I forget it a lot.All was fine until 4 weeks ago when I went into Microsoft to reset my password ***** I decided to try 2-step Authentication- BIG MISTAKE! I forgot my password ***** few days later and went to reset it but the contact details on my Account are:1. My personal mobile phone number which works fine and 2. My work Gmail email address (which now does not exist as I retired 2 years ago on medical grounds.)So on resetting my password ***** was sent a code to my mobile fine. First step done. So on the second step authentication they sent a code to the non-existent Gmail address. As expected I could not reset my password. I went through lots of online automatic solutions and was even sent online to a 3rd party IT support service - nothing came of it all. Please just get a user to enter my account and take off the two step authentication so I can just reset my password ***** get into my PC.I have an event in 3 weeks which needs the files in my PC which took me months to prepare.My name is***** and I am the owner of the***@******.*** Microsoft Account.My home computer's login password ***** ***** Microsoft's Account password. I usually Reset my password ***** month or so because of m… read more
Jason Jones
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My husbands cell phone number was used to set up our aol
My husbands cell phone number was used to set up our aol email. He is deceased and his cell number(###) ###-####has been discontinued. I have been able to pull up my email until a few days ago. Now I … read more
Ricky - Expert Tech
Ricky - Expert Tech
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Interrupted an update. Now can't get windows to open trying
Interrupted an update. Now can't get windows to open trying to refresh computer without losing files but to originally open the computer years ago I had to use a hotmail account but I don't remember t… read more
VanHilton M
VanHilton M
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Since yesterday I haven't been able to receive or send mail … read more
Dustin Stroh
Dustin Stroh
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Plz. I cannot get into my gmail acct and tried many times to
plz. I cannot get into my gmail acct and tried many times to change password ***** was unsuccessful … read more
Moses C
Moses C
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I recently retired and in doing so I have a new number. I
Hi, I recently retired and in doing so I have a new number. I have forgotten my password ***** my email. Because I had everything transferred from one phone to the other I still have yahoo email on my… read more
BobC
BobC
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I don't know what happened but I misunderstood and typed in
I don't know what happened but I misunderstood and typed in a new email address and password. I can't get in to my mail or my laptop. My email is supposed to be***@******.*** . I need to keep it becau… read more
Jeffrey B
Jeffrey B
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I was trying to get into an email I haven't used in almost 2 years, and I can't get into it. I have a different phone number than I did, and none of the passwords (I remember) work. … read more
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Is there any way you can help me log into a new microsoft
Hi Is there any way you can help me log into a new microsoft email act? … read more
Jess M.
Jess M.
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I haven”t used my regular ([email protected]) account for
Hi: I haven”t used my regular (*****@******.***) account for a few years. I used the co. Computer at work to access the web. I retired in Dec.'17 form work. I just purchased a Apple pro 9.7, and when … read more
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I have an I phone and had been getting emails. Then I bought
I have an I phone and had been getting emails . Then I bought an I pad and a friend set it up for me. Now I can't get emails on my I phone anymore . The message says—-cannot get mail. The mail server … read more
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I identify as MJSmith 37 @ aol.com. A few days ago advised
MY name is ***** ***** and I identify as MJSmith 37 @ aol.com. A few days ago advised to change my password ***** security reasons I attempted to do so and completely messed up the operation so that A… read more
Bing
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It said my browser will not support this APP. Also, I cannot
It said my browser will not support this APP. Also, I cannot get into my regular mail box (postage stamp icon). Also, after the In Box there is a squiggle ~ and I cannot get my mail at this site as it… read more
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sudipto_dutta
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High School or GED
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My aol acct seems frozen--starting about 4 days ago, when I
My aol acct seems frozen--starting about 4 days ago, when I try to login--it says the password ***** to be reset. I do so, and it says "password ***** reset". I can then go online fine. But when I nex… read more
Freddy M.
Freddy M.
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Vocational, Technical or Trade Scho
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YOU WILL NOT ALLOW ME TO READ MY OLD MAIL I JUST CAME HOME
YOU WILL NOT ALLOW ME TO READ MY OLD MAIL I JUST CAME HOME I AM TO OLD TO DEAL WITH THIS OTHER STUFF NI JUST WANT MY OLD ACCOUNT NO NO NO NEW ACCT I NEESD STUFF THAT IS EASY NOW I CAN NOT EVEN READ MY… read more
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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